Digital Portfolio Planner MMH

Role Purpose

The purpose of this role is to attract, acquire and retain clients by designing and delivering a financial plan which services their financial wellness needs in line with the growth and engagement strategy.

• Matric required
• FAIS and advice accredited (preferably RE5 and COB3)
• Degree in Financial Planning, Business, Finance, Economics or industry related qualifications i.e wealth management (required)
• Aspirations towards becoming a Certified Financial Planner (CFP)
• 3-5 years’ sales experience in the insurance industry
• Call center/tele-sales experience (advantageous)
• It will be required that you are qualified to provide advice independently.

• Engage telephonically and digitally with prospective clients in order tomanage their financial wellness.
• Participate in campaigns to up-sell to existing client base.
• Conduct client financial needs analysis in order to create a customised financial plan to achieve clients' financial goals.
• Engage with clients to highlight the features and benefits of risk products based on their needs.
• Analyse clients’ financial statuses (e.g. income, expenses and liabilities) according to their life aspirations.
• Examine and suggest financial opportunities (e.g. insurance plans, investments) aligned to their financial aspirations.
• Develop sound plans and budgets for clients based on their needs.
• Establish a continuous relationship with client to provide a financial plan according to their changing needs.
• Accurately capture client information, relevant actions and sales on the systems.
• Accurately complete all administrative and reporting requirements within agreed time frames.
• Achieve set targets on production, quality and conversion.
• Adhere to compliance requirements in the sales process in line with legislative requirements.
• Provide financial advice in line with the engagement strategy to enhance client's financial wellness.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Provide authoritative, expertise and advice to clients and stakeholders
• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholders.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.