Section Administrator MMH

Role Purpose

To provide effective and efficient service to clients by receiving, evaluating and responding to telephonic/electronic enquiries timeously as well as preparing liquidation applications and liaising with liquidators & FSCA

• Matric (NQF Level
  4)
• 1-3 Years relevant experience
• Retirement fund administration experience
• Intermediate MS Excel skills
• Industry and product knowledge
• Knowledge of relevant legislation

• Gathering relevant information and preparing liquidations.
• Drawing investment and member holdings reports for various stakeholders.
• Provide a quality control function related to all liquidations and assisting with audit queries.
• Liaising with the FCSA to facilitate the liquidations.
• Handling queries related liquidations out of the fund.
• Receive and action liquidation requests within specified SLAs on instruction from client or board.
• Deal promptly with all client requests in a competent, efficient and professional manner to ensure client satisfaction.
• Identify risks to company and ensure all risks are mitigated and escalated where necessary.
• Meet agreed liquidations priority deadlines to ensure termination of fund.
• Ensuring effective teamwork and co-dependence on other team members to expedite urgent claims processing.