Specialist: Openserve Bus Sol Architect

Job title: Specialist:
Openserve Bus Sol Architect

Job grade: S5

Group/ BU: Openserve

Division: Openserve

Span of control: 0-5

Reports to: Senior Management

Responsible to analyse and understand the assigned customer's organisation, business, market, network, communications infrastructure and requirements in order to design communications solutions, according to systems engineering principles that satisfy customer requirements.

• Implement Customer Specific Solution.
• Capture Customer Requirements (CRD) and submit to SDPM for feasibilities.
• Prepare detailed design/ specification and obtain pricing from Wholesale Marketing.
• Submit design/ specification for management reviews and obtain technical completion sign-off.
• Complete solution test results and submit signed proposal to Commercial for order generation.
• Verify tests against specifications and If Contract has to be created, provide technical solution document to Telkom Legal Services.
• Consult customers with respect to telecommunications environment and acquire customer information and requirement.
• Conduct presentations on Telkom products when required and provide feedback to Telkom management.
• Maintain Customer Solution Profile.
• Collect, analyse and capture customer solution data.
• Update customer profile.
• Analyse Solution Requirements by analysing the approved customer's business opportunity.
• Submit URS
  -CRD to sales for customer approval and distribute URS CRD to relevant role players.
• Design Customer Solution and provide technical support to AMs.
• Achieve Sales Commission targets.
• Build relationships with relevant stakeholders by building and managing internal customer relationships.
• Enhance external customer relationships.
• Drive implementation of solutions and monitor and measure success.
• Provide weekly updates to be provided to AMs - SA's to track their win/ loss.
• Motivate, lead, guide and mentor staff and provide mentorship and guidance to new SAs.

FUNCTIONAL KNOWLEDGE
Telkom Infrastructure;
Business Management;
Telecoms Regulatory Environment;
Systems engineering;
Information Systems Technology
FUNCTIONAL SKILLS
Negotiation Techniques;
Problem Solving
ATTITUDES/ LEADERSHIP COMPETENCIES
Ethical;
Tactful;
Customer Focus;
Integrity;
Team Player;
Business Leadership;
Market Leadership;
Organizational Leadership;
Personal Leadership;

Thought Leadership;
Values Aligned with Telkom Values (CHART)

• NQF 6: 3 year Diploma/ National Diploma in IT/Engineering
• OR NQF 4:
  Grade 12

• OR 7 years experience

Experience:

• Experience in Telecommunication/ IT networking design of which 3 years should be in customer facing environment.

• None

• External identified customers
• Internal:
  Regulatory;
  Legal Services;
  Marketing;
  Wholesale Service Operations;
  Wholesale Account Management; SDPM;
  Marketing Finance