Service Advisor - Tools and Machinery

We are thrilled to announce a new opening for a highly skilled Service Advisor for our Centurion, Pretoria Branch to join our team!

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our Branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Technical knowledge of tools and machinery would be an advantage:

• Wide range of power tools, welding machines, compressors
• Small machinery such as petrol & diesel engines, generators

Job requirements:

• Consult with repair technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the repair卫 division workflow and schedule
• Call customers to advise them on pick‑up times
• Maintain positive customer relationships to ensure repeat business

Desired

Skills:

• Technical
• Must be able to communicate with customers at all levels
• Must be detail oriented
• Must be able to read and write English
• Must be highly motivated and able to liaise with customers
• Knowledge of mechanical systems

Desired

Work Experience:

• Proven work experience as a Service Advisor or similar role
• Strong understanding of repairs and maintenance of tools and machinery
• Salary:
  Negotiable with benefits available
• Working hours:
  
  Monday – Friday 08:00 –_props 17:00 and Saturday 08:00 – 13:00

Adendorff Machinery Mart sources equipment from all over the world to offer the greatest range of products at the best prices. In creating a strong staffing group Adendorff Machinery Mart believes in the development and implementation of organisational development & training that is recognised for its ability to understand, conceptualise and deliver total solutions and to provide consistent, professional and long‑term relationships with its customers and will assist in developing well‑rounded staff in all aspects of business.

This is what Adendorff Machinery Mart’s vision is all about, and we pride ourselves in focusing on a long‑term commitment to our vision. Based on our strong commitment to our vision we believe that we place ourselves in a position whereby our decisions, abilities and actions will prove us to be a great market leader within our field.

To apply:

If you meet the requirements of this position please complete the form below, or submit your CV on our website and click on the link "Careers". The Company encourages all designated groups to apply. Should you not receive feedback within two weeks of your application, please consider your application unsuccessful.