Rental Sales Agent Pool Fleet; Daimler): FTC

To identify and satisfy customers' needs by conducting sales and services processes on the counter in order to exceed the customer's experience and expectations whilst ensuring the profitability of the company.

• Ensure each reservation has an allocated vehicle taking note of customer requests
• Ensure adequate resources to cover deliveries and collections for the day.

• Follow the rental process work instructions for the checkout process
• Follow the rental process work instructions for the check in process.

• Modify rental agreements and capture rental information on AS400 to ensure the rental agreement is accurate for billing purposes
• Batch all documentation according to work instruction on a daily basis
• Ensure QCEs are completed accurately
• Follow the lost property work instruction
• Correctly complete damage reports and follow the accident, damage and report work instruction
• Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
• Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately

• Follow the Breakdown and Accidents work instruction
• Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
• Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
• To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.

• Workplace is kept in a neat and hygienic condition
• All assets are secured according to procedure
• (Range: cash, keys, premises, documents, lost property)
• Be aware of evacuation/fire plan
• All concerns to be raised with Supervisor/Manager.

• Matric
• Code 14 unendorsed Driver’s License.

• Incumbent will be responsible for his / her own transport to and from work
• Must be well presented
• Must have the ability to sell
• Preference will be given to applicants with Operations and/or AS400 experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

Note: If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful. Applications closing date 19 January 2026.