Reporting Analyst MMH

Role Purpose

The successful incumbent will be responsible for gathering and analysing data which guides business decision-making, identifying requirements, and implementing reporting systems to meet those needs.

• Matric (Grade 12) certificate
• 3-year degree in Mathematics, Economics, Computer Science, Information Management or Statistics
• Applicable technology certification

• Generic reporting course
• Report writing course

• 2-3 years' experience as a data analyst or related field (essential)
• Proficient in SQL and Power BI (essential)
• Experience in Health Risk Management or Medical Scheme environment (advantageous)
• Experience in advanced excel, Oracle reports, Zendek, Vitel and Falcon

• Data analysis principles, processes, and best practices
• Data analysis tools and techniques
• Business operations and information flow processes

• Administrative skills
• Business analysis skills
• Data analysis skills
• Time management skills
• Excellent written and verbal communication skills
• Interpersonal skills
• Critical thinking skills

• Assess and compile effective manual data extraction and management for reporting.
• Explore and analyse data to understand trends to improve reporting efficiency and to understand and anticipate internal client’s needs.
• Perform regular data reviews and report on the results and trends, as well as making recommendations.
• Identify creative solutions to analyse data and solve a business problem or highlight risks, where applicable.
• Consolidate quarterly data analysis and prepare reports for the management team.
• Review and establish reporting processes, where necessary.
• Collaborate with internal teams to determine business needs and requirements for reporting and analysis.
• Present data reports and findings to internal stakeholders as and when required.
• Collect and analyse data to develop insights and recommendations for business decisions.
• Apply data quality checks to ensure accuracy and consistency of data.
• Maintain reports and other internal data visualisation tools to communicate findings to internal teams.
• Stay up to date with industry trends and best practices in reporting and analytics.

• Provide reliable expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients, internal and external stakeholders.
• Deliver on service level agreements applicable to clients, internal and external stakeholders in order to ensure that client expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

• Build strong relationships through providing specialist know-how to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.

• Implement and provide input into governance processes, systems and legislation within area of specialisation.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum