X2 YESYouth Programme - Legal Collections Clerk

Ctrack, in partnership with Youth Employment Service (YES), is committed to creating diverse workplace opportunities for young individuals. Our joint efforts aim to reduce unemployment rates and empower South African youth by equipping them with essential skills and providing meaningful workplace experiences. These initiatives significantly enhance their prospects of securing long-term employment.

Why Choose Ctrack?

At Ctrack, our vision extends beyond the present. We focus on anticipating the future, predicting trends, and staying ahead of the curve. By joining our team, you'll be part of an organization that thrives on innovation, embraces challenges, and shapes the landscape of tomorrow.

Role Purpose

The Legal Controller supports the Legal Department through the administration and coordination of legal, compliance, and credit recovery processes. This includes managing customer accounts, processing financial documentation, following up on outstanding debts, handling service suspensions, and ensuring all required information is accurately captured in internal systems.

Who can apply?

• Unemployed youth who have not previously participated in the Yes4
  
  Youth initiative.
• Aged between 18 and 29.
• Must be a South African citizen.
• Must reside close to the workplace area.
• Must not have a criminal record.
• Must be able to start employment on 1 May 2026.
• Highest Qualification to be Grade 12.
• Qualifications aligned to the position would be an advantage.
• Minimum of 2 years' experience in debt collections.
• Minimum of 3 years' experience in Litigation matters.
• Experience with reconciliations and collections is a must.
• A law degree would be advantageous.
• Experience with Financial system – Accpac
• Experience with ERP system - CRM
• Experience with Microsoft Office

Duration?

12-months

How much will you earn?

R5000 stipend monthly

Duties & Responsibilities

Account Allocation & Financial Processing

• Ensure allocations are actioned promptly after proof of payment is received.

• Submit re-activation invoices, bad debt recovery invoices, and other financial documentation timeously to the Team Leader.

• Process and upload (“drop”) settlement documents onto the CRM system.

Customer Contact & Payment Management

• Contact a minimum of four (4) new customer accounts daily.

• Conduct regular follow-ups on uncontactable customers.

• Monitor payment arrangement agreements and ensure payments are received.

• Verify that all current invoices are paid when accounts are reactivated.

• Suspend defaulting customer services in line with procedures.

Query Resolution & Compliance

• Attend to and close EQM queries efficiently.

• Resolve EDC (External Debt Collection) queries timeously.

• Action internal and external requests as a priority.

• Follow approved policies and procedures when seeking authorisations.

• Upload (“drop”) all Revoke Access requests on CRM timeously

Legal & Litigation Support

• Provide accurate and timely correction instructions in litigation matters to support favourable outcomes for the company.

• Assist with the monitoring, updating, and communication of legal documentation.

Customer Service & Communication

• Attend to incoming telephone calls professionally and courteously.

• Communicate clearly with customers regarding overdue balances, suspensions, arrangements, and legal escalations.

• Maintain a customer-centric, solution-oriented approach.

System & Administrative Accuracy

• Capture all interactions, actions, and documents accurately on CRM.

• Maintain complete and up-to-date digital records.

• Support the Legal Department with general administrative duties as required.

Developmental Focus (YES4

Youth Alignment)

• Exposure to legal, compliance, and credit control environments

• Development of professional communication and negotiation skills

• Practical experience working with legal documentation and CRM systems

• Growth in administrative accuracy, problem-solving, and follow-through

• Understanding of litigation processes, payment arrangements, and escalations

Qualifications (Advantageous):

• Matric / National Senior Certificate

• Studying or completed a Bachelor of Laws (LLB)

• Studies or interest in Legal Studies, Business Administration, Finance, or related fields

• Basic understanding of credit control, debt recovery, or legal administration

Skills & Competencies (Advantageous):

• Excellent written and verbal communication skills

• Strong administrative accuracy and attention to detail

• Ability to handle confidential information with discretion

• Customer service and conflict resolution capabilities

• Ability to multitask and prioritise effectively

• Strong problem-solving and critical thinking

Closing Date: 23 March 2026 at 16:00