Manager; Admin

Job Summary

This role involves the end-to-end management of the administrative function within the EUM Funeral environment. The position oversees the full administration team and ensures effective control across underwriting and claims processes, from client onboarding through to claim finalisation. The Admin Manager plays a critical role in maintaining strong governance, disciplined process adherence, and high service standards, while leading people with fairness, professionalism, and humanity.

A solid understanding of the funeral industry and alignment with its culture are essential.

• Lead and manage the full administrative function for the Funeral business
• Manage and oversee the entire administration team, ensuring accountability, performance, and service excellence
• Oversee both underwriting and claims administration, ensuring accuracy and compliance at all stages
• Manage the full administrative lifecycle, from onboarding of new clients through to claims processing and settlement
• Design, implement, and enforce robust administrative processes and controls
• Ensure strict adherence to procedures, legislation, and internal governance standards
• Drive operational discipline while maintaining a people-centred leadership approach
• Ensure accurate record keeping, documentation, and reporting
• Liaise with internal stakeholders, service providers, and clients in a professional and solutions-driven manner
• Identify process gaps and continuously improve administrative efficiency and risk management

• Matric / Grade 12
• Relevant tertiary qualification in Administration, Business Management, Insurance, or related field (advantageous)
• Proven experience in administrative management within insurance, funeral services, or a related regulated environment
• Strong process orientation with the ability to enforce compliance and standards
• Confident people manager who can be firm, fair, and empathetic
• In-depth understanding of administrative workflows, controls, and risk mitigation
• Ability to operate effectively within the culture of the Funeral business
• Strong organisational, leadership, and decision-making skills
• Excellent communication and stakeholder management abilities
• High attention to detail with a structured and disciplined working style
• Proficient in MS Office and relevant administrative systems

TWK Agri supports the principles of Employment Equity and reserves the right to prioritise candidates in line with our Employment Equity targets.