Care Navigator - Hybrid

Overview

Our Commitment
Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that in order to fulfill our ambitious mission of supporting children with the very best care, we must build the best possible team.

Blackbird Health offers virtual and in-person mental health services for children and young adults in Pennsylvania, Virginia, and New Jersey, with plans to expand to new states in 2026. Blackbird services include comprehensive evaluations and assessments, medication management, and a wide range of therapy services.

Clinicians at Blackbird Health take the time to truly understand what is causing a child’s challenges. By looking at how their brain, body, and behavior interact, Blackbird Care Teams see connections that are often missed when these areas are assessed separately. Nearly nine out of 10 young people who need support have more than one factor affecting them, which is why our whole-child model excels at identifying how conditions overlap.

This deeper understanding allows Blackbird clinicians to create precise care plans that address the underlying cause of challenges, not just manage the symptoms.

If you care deeply about helping others and are eager to join a collaborative, innovative community where you will be encouraged and supported to thrive both personally and professionally, Blackbird is a great place to advance your career. Our teams are integral to the success of our patients and our mission, and we are excited to welcome more compassionate, inspired thought leaders to our growing organization.

We want your time here to be the most meaningful of your career. Join us and help change mental health care for children for the better.

Blackbird Health’s Care Navigators are an essential part of our integrated and collaborative care team. This isn’t just an administrative role; once a new patient or family has begun care, you serve as a constant source of support and operate as the ultimate owner of their experience - answering questions, providing education, ushering on to next steps, and ensuring each patient is well cared for.

• People-Focused: You have a passion for providing high-quality, human-centered service, with a knack for building rapport and ensuring others feel supported and understood.
• A Natural Problem-Solver: You are proactive and resourceful, able to anticipate needs and solve complex issues with an eye towards improving processes and experiences for the future.
• Detail-Oriented: You have a meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring nothing falls through the cracks.
• Tech-Savvy: You are proficient with technology and can quickly learn new platforms like our EHR and scheduling tools. You’re comfortable navigating phone systems, text messaging, and email to provide transparent and timely communication.
• Collaborative & Independent: You thrive in a team environment and can also work independently, operating with an ownership mindset.

• Deliver a Seamless Patient
  
  Experience:
  
  Be the main point of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, empathy, and professionalism. You’ll answer questions, track down information, and ensure families feel heard and supported with transparency and follow-up.
• Navigate the Care Journey: Guide patients and families through our care model, including scheduling and confirming appointments (both initial evaluations and ongoing therapy/medication checks). You’ll manage a specific group of providers, becoming familiar with their practices to ensure patients are scheduled appropriately and receive timely access to care. You’ll also own critical administrative tasks that make care possible such as managing provider orders, screenings, and scheduling.
• In-Office Support: As an in-person teammate, you’ll help maintain a welcoming and professional in-office environment - supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and ensuring our physical…