Captain - Marine Operations

Hornblower Group is a global leader in experience and transportation. Spanning a 100‑year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems
. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries.

Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada.

This is a full time permanent position paying an annual salary of £41,990.00. Upon successful completion of probation and training, the salary for this role will increase to the next grade.

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world‑class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

As a Captain, you will bring knowledge of vessel maintenance and interpersonal skills to our team. In return we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team! If this role sounds right for you, please get in touch!

• Ensure Company standards in terms of safety so our passengers remain safe and enjoy their experience on the River Thames.
• To comply with SMS regulations and ensure crew onboard follow and comply with these regulations and that all documentation is maintained and kept current.
• Provide when required, onboard safety training for all crew members.
• Navigate vessels on the River Thames safely in accordance with the Company’s passenger plan and PLA by‑laws.
• Safe mooring of the vessels at all times with extreme caution when embarking and disembarking passengers in accordance with the Company’s SMS.
• Provide a vessel safety announcement after leaving each pier to comply with Company SMS.
• Conduct a safety crew briefing before commencing service to the public.
• Account for and safely embark and disembark passengers from one of our recognised locations along the River Thames.
• Carry out daily vessel log checks in conjunction with the SMS procedures with specific attention to all safety equipment and engines.
• Report any maintenance checks or incidents as per the Company’s SMS.
• Check the vessel’s fuel level and if necessary, fuel the vessel before entering it into service.
• Ensure the vessel has an adequate supply of fresh clear running water onboard for passengers prior to commencing service.
• Ensure the vessel is clean, tidy and well presented at all times to comply with the Company’s SMS and London Port Health regulations.
• Give our passengers the best customer experience whilst sightseeing with City Cruises’.
• Lead by example, being well presented…