Club Manager

6 days ago Be among the first 25 applicants

We focus on career development and promotion. Our people are at the core of everything we do. If you are looking for a career and not just a job, you are in the right place!

• Career progression and learning opportunities
• A stunning work environment
• Holiday, pension and your birthday off!
• Contracted hours with the opportunity to increase your earnings by personal training
• A great social calendar, we love to get together as a team and have fun boosting our friendly and supportive environment

Educated Body is a health and fitness company that operates in a niche sector, luxury residential and corporate developments. We work on some of the highest profile property projects in the UK, our job is to run luxury health clubs and spas. This means delivering the highest levels of customer service inside these beautiful leisure facilities that host a gym with unrivalled top‑of‑the‑range equipment, a stunning swimming pool with a sauna/spa, an extensive group exercise programme, personal training, beauty therapy rooms, areas for relaxation and wider wellbeing services.

We do not just manage sites; we consult on their development and design, and we supply specialist equipment too. We are a flexible, agile, and fast‑growing company where our good people will get promoted. We are opening lots of new sites and we need managers. We will train you and support you to grow with us. You will get the chance to learn on the job and work with our senior management team.

We are looking for an experienced Club Manager to operate one of our most prestigious sites in London. The club features state‑of‑the‑art gym, swimming pool and health suite. As the Club Manager, you will be responsible for the delivery of the highest levels of customer service to all members.

• Take responsibility for all operational aspects of the Club including quality, development, customer service, organising external practitioners, treatments and personal training, maintenance & health and safety.
• Ensure the service level performance of the club, implementing finance and control procedures.
• First point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails. Work with high net worth individuals, their management team and your colleagues within the leisure team.
• Build and maintain good relationships with clients and suppliers.
• Sourc new business opportunities by targeting new markets or new demographics.
• Improve the quality of customer service and customer satisfaction.
• Prepare and review standard procedural documents for daily operations and ensure all health and safety procedures are being met.
• Review periodic reports and adjust operations to better meet company goals.
• Achieve growth and hit sales targets.
• Take customers through fitness assessments, prescribe exercise programmes, instruct group exercise classes and pick up interest for personal training to instruct when off shift.

• A fitness qualification (minimum level
  2)
• Two years fitness industry experience and ideally in a 5-star or luxury environment
• Swimming pool or pool plant operations experience
• Good written and verbal communication skills
• The ability to use Microsoft Word and Excel to a good standard
• RLSS Emergency Responder qualified or willing to undertake.

Most importantly, you will need all the traits that make you destined for greatness! We want managers that lead and inspire their team, go above and beyond delivering 5
* service and standards whilst holding strong relationships with all key stakeholders.

If this sounds of interest,
please apply today!