WW Coach - South East of England

Overview

WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over six decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

Position: WW Studio Coach

Reports To: Area Manager

Location/Department: Studio-based

• Driving Member Recruitment/Retention and WW Business:
  Leverages personal connections to encourage member retention, ensuring interactions and workshops are aligned to WW brand standards
• Delivers excellent experience to drive member referrals and workshop growth
• Cultivates member engagement with WW program and tools and ensures member satisfaction with in-studio experience
• Leverages social media and other platforms to engage with the WW community and to support in workshop growth and member retention
• Identifies members’ needs and goals through effective questioning skills and active listening to tailor recommendations of WW products and offerings and drive sales, seeking to understand and using knowledge to help build healthy habits
• Maintains personalised contact with members outside the studio/beyond the workshop, providing follow-up and support, encouraging members’ return to the studio

• Inspires and encourages members to build and adopt healthy habits and celebrates progress towards wellness and weight loss goals through genuine, caring interactions
• Connects an informed community of WW members by creating a welcoming, friendly, and enjoyable experience, a safe space that helps our community foster real connections and feel like they are part of WW
• Establishes rapport and relationships with members through one-on-one interaction and group facilitation, sharing relevant information, tools, and knowledge, and helps members bring awareness to choices they are making
• Serves as expert in WW’s scientifically-proven methodology for building healthy habits, weight loss, and holistic wellness, incorporating moving, mindset, and the WW food program
• Creates personalised experiences for each member by demonstrating flexibility and adaptability in response to the individual, through active listening, asking questions in a positive, non-judgmental way
• Demonstrates active listening, coaching, and facilitation techniques to host an interactive workshop discussion, ensuring all members feel included and invited to participate
• During wellness check-ins, connects with and welcomes waiting members with hospitality, personalisation, and member service
• Takes the lead within the studio team to ensure an excellent member experience
• Demonstrates knowledge of wellness and diet/weight loss trends and explains the WW science-based program
• Has expert knowledge of WW tools and digital tools, including program materials, apps and technical tools, membership/studio offerings, and retail products

• Prepares for workshop by understanding weekly topic and relevance to members’ personal wellness and weight loss goals
• Remains up-to-date on WW training and products and on wellness and diet/weight loss trends

• Actively seeks opportunities in the community to build on-brand partnerships, attract new members, and create brand awareness
• Acts as a WW brand ambassador and represents the WW brand at internal and external community events
• Builds strong connections within the community and supports local WW marketing as required

• Take Big Bites:
  We’re gutsy go-getters who make it happen.
• Be On Point:
  We deliver on the right things with speed and excellence.
• Move Together:
  We champion the mission as one global team.
• Care Fiercely:
  We embody kindness that’s honest — never sugar coated.

• Empathy
• Excellent active listening and communication skills
• Prioritisation
• Time management
• Member focused