Family Support & Mediation Worker

Job Overview

The successful candidate will be required to work 2 days per week (Thursday's & Friday's), 8AM - 6PM. There is flexibility with the hours to be worked. Temporary cover is required until the end of March.

Please note:

this role will be based at the Head Office in Southwark but travel will be required to different boroughs in London for mediation.

• Work directly with young people aged 11-25 and their families who are experiencing family difficulties and are at risk of homelessness.
• Provide guidance, personalised family support and one-to-one/joint party mediation if appropriate aiming to improve understanding and communication, reduce conflict and strengthen relationships.
• Hold a caseload of 5 - 11 families focussing on reducing family breakdown as well as promoting the service to get new families signed up.
• Work with clients in a variety of situations, including young people at school who are experiencing a breakdown in their family relationships, those who have been forced to leave their home and are temporarily staying elsewhere and those who are now living in accommodation services.
• Process referrals from relevant agencies in order to build and maintain a full caseload of clients.
• Work in partnership with young people and their families to complete risk assessments, needs assessments, changes plans and outcome questionnaires to work with them towards measurable outcomes.
• Build strong working relationships with colleagues and services across the region, as well as other relevant agencies and local authority teams, to promote the service, build effective referral routes and processes and provide holistic support to young people.
• Maintain clear, accurate and up-to-date records of all aspects of your work, in line with monitoring and evaluation processes and standard operational procedures.
• Work closely with statutory bodies and other agencies to support any relevant safeguarding procedures, advocating on behalf of young people and parents/carers when necessary.

• Significant experience working with young people and families in crisis; reflective, creative and solution focused in your approach and committed to working in an assets based way.
• Experience of working independently and managing own caseload; self-motivated and able to prioritise tasks and carry out efficient organisation and administration.
• Experience of carrying out risk and needs assessments and support planning for clients.
• Understanding of issues relating to youth homelessness.
• Ability to develop strong, collaborative and productive relationships with colleagues and key external agencies, promoting the value of our work and its impact on families.
• Experience providing effective mediation services to families experiencing conflict.
• High level understanding of professional boundaries and ability to maintain impartiality.
• Willingness and ability to travel independently and work from a number of different locations across the London region.

Please note:

this role involves lone working. Travel expenses can be claimed for this role.