Housing Officer, Social Work

What you'll do on a typical day:

• Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs
• Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing
• Review support plans periodically
• Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate
• Liaise with tenants, their families and other internal and external partner organisations as appropriate
• Report and monitor on site repairs
• Undertake smoke alarm and emergency pull cord checks.
• Complete day to day administrative tasks, responding to correspondence and emails
• Maintain records and record tenant contact appropriately
• Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of tenancy.

• Previous experience in housing, community care and working with clients with mental health issues
• A sound understanding of the needs of vulnerable adults with complex needs, including mental health issues, learning difficulties and substance misuse issues
• The ability to manage complex and difficult situations in relation to vulnerable client groups, on your own
• The ability to co‑ordinate and review tenant's support plans, enabling them to live as independently as possible, and advocate on their behalf
• The ability to manage risk effectively through risk management plans
• An ability to demonstrate sound judgment in a wide range of situations
• A proactive, practical, flexible approach
• Excellent interpersonal and communication skills
• Confidence in dealing with people at all levels
• Conscientious attitude and attention to detail
• A good standard of numeracy and literacy
• Strong administration and IT skills
• An ability to work autonomously as well as part of a team
• Some experience of housing management is desirable but not essential
• The ability to think on your feet and stay calm in a crisis