Assessment Officer; Driver

Overview

London Borough of Waltham Forest's Housing & Growth Group is committed to delivering high-quality, resident-focused housing services. The Housing Options & Support team plays a vital role in preventing homelessness, supporting vulnerable households, and ensuring residents receive timely, effective intervention. The council is launching a new pilot project, Homewise, designed to provide rapid, on-the-ground support to households facing eviction. As a Housing Options & Assessment Officer, you will work alongside a Social Worker to conduct same-day home visits to residents at risk of homelessness.

• Carry out urgent home visits to households facing eviction as part of the Homewise pilot.
• Assess housing needs and risks during home visits, ensuring early intervention to prevent homelessness.
• Work collaboratively with a Social Worker to support residents in crisis situations.
• Provide advice, guidance, and practical support to help residents sustain their accommodation or plan a safe, managed move.
• Maintain accurate case notes, assessments, and documentation in line with council procedures.
• Liaise with landlords, support services, internal teams, and external agencies as required.
• Respond to same-day referrals and travel across the borough at short notice.
• This is a responsive, field-based role, requiring flexibility, strong communication skills, and the ability to work independently across the borough.

• Experience in Housing Options, homelessness prevention, or a similar frontline housing role.
• Strong understanding of housing legislation, eviction processes, and homelessness duties.
• Ability to conduct home visits and work confidently in residents' homes.
• Excellent communication and interpersonal skills, with the ability to support vulnerable households.
• Full UK driving licence and access to transport is highly desirable due to borough-wide travel.
• Ability to work responsively, manage urgent cases, and adapt to changing priorities.
• Comfortable working both independently in the field and collaboratively with multidisciplinary teams.

Neway International are seeking two Housing Options & Assessment Officers to join our client based with London Borough of Waltham Forest.