Concierge & Security Assistant

Job Description

Job Title: Day Concierge and Security Assistant
Contract Type: Permanent
Salary: £28,860 per annum
Working Hours: Full Time – 37.5 Hours
Working Pattern: 4 days on 3 days off, then 3 days on 4 days off the next week
Location: Gosfield Street, Westminster

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsor ships whether on behalf of existing colleagues or candidates.

You will act as an initial point of reference on the phone, or in a reception area as required and use company intranet (RIC), e‑mail and other basic correspondence where appropriate and necessary. Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as discovered.

You will also monitor access to schemes and visitors and meet the requirements of health and safety policies and practices, reporting incidents and anti‑social behaviour.

We are looking for someone with:

• Experience of working in a customer focused environment
• Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
• Commitment to equal opportunities and promoting non‑discriminatory practices in all aspects of work you undertake.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered

• Act as an initial point of reference on the phone, or in a reception area as required.
• Use company intranet (RIC), e‑mail and other basic correspondence where appropriate and necessary.
• Implementing night security systems, ensuring overall safety and security of the scheme
• Responds to faults as discovered.
• Monitor access to schemes and visitors.
• Meeting the requirements of health and safety policies and practices.
• Reporting incidents and anti‑social behaviour.
• Carry out domestic tasks (cleaning communal areas) to a high standard.
• Effective recording of information.
• Implementing policies and procedures to ensure effective service delivery.
• Advises management promptly of any signs of problems…