Security Officer

Maison Estelle is a private club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

Work in an environment where you can bring your whole self to work, where you’re empowered to be the very best you can be. Our values are at the core of everything we do and every decision we make. We have four pillars (HOST): humble, own it, spirited and togetherness. These pillars influence every experience that we deliver, both for our members and with each other.

Our Security Officers are responsible for ensuring the safety and protection of our members, their guests, our colleagues, and associated property. Yow will patrol our club and surrounding areas, responding to safety and security threats, minimise risk and establishing a security presence throughout. You should uphold the highest standards and ensure the guest experience is always in line with our members club standards.

• WSET qualifications
• 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance.
• Inclusion in the Tronc scheme.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Goes without saying, but we will feed you during your shift.
• Lots of opportunity to develop your skills and progress internally.
• Regular team get togethers, from regular team drinks to bi-annual parties.
• Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
• Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.

The key responsibilities for this role will include but are not limited to:

• Assuming overall responsibility for the safety and security of our club.
• Patrolling designated areas in accordance with outlined security procedures.
• Identifying potential security risks and respond accordingly.
• Completing incident reports and required documentation for all security incidents.
• Ensuring all employees and visitors have proper credentials for accessing buildings.
• Respond to emergencies and incidents within designated areas promptly and according to our club policy.
• Assisting employees and visitors with any safety or security concerns they might have.

• Escalating emergency situations to law enforcement as and when required.
• Monitoring alarms and security cameras.
• Control, safe keeping and documentation of lost / found property in safe keeping of the Security Department.
• Carry out staff searches and checks as directed or when a situation demands.
• Carry out investigations as situations arise on a day-to-day basis.
• Carry out emergency procedures for First Aid, terrorist and fire as and when required.

• 1 year of previous experience in a Security role within a busy and high-volume hospitality operation.
• SIA licensed.
• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Excellent communication skills and comfortable talking to colleagues, senior management, and our members.
• Strong command of English.
• A genuine passion for hospitality and hosting.