Event Sales Executive

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc.,

a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually.

Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information, visit

This is a full time, permanent position paying an annual salary of £30,000 plus bonus incentive.

Hybrid working available after training period completed.

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

Known internally as the Charter Sales and Event Delivery Executive – supports our mission to create amazing experiences for our guests by delivering a professional, polite and proactive service.

As a member of our Charter Sales team, you will actively promote and sell our private hire experiences. You will be passionate about delivering the very best experience for our guests whilst achieving targets and assisting with the growth of this team. The ability to interact with guests and internal team members is essential.

• Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
• Provide a smooth and professional sales process that befits the City Cruises UK brand.
• Work closely with the Charter Sales Manager to achieve budgeted sales revenue and profit levels for Direct and Trade boat charters, including boat hire and food and beverage sales
• Assist in the development of key relationships with 3rd party agents, corporate clients and business partners
• To attend monthly sales meetings to discuss revenue vs budget
• Work with Charter Sales and Manager Head of Events in the development of new products on the charter range and look to develop combined package offerings
• Coordinate all guest requests and ensure guest requirements are communicated to the on board event delivery teams
• To meet, on a rotational basis, with the Event delivery team to ensure events run smoothly.
• Assist in the launch of new products
• Assist in the database build of a CRM system, to build enquiries and database to provide a detailed mailing list
• Host viewings and familiarisation visits as required
• Attend charter events when required and 4 per year minimum to provide feedback in product improvement.
• Raise Purchase Orders for charter products
• Attend events representing the brand and to build relationships to grow business
• Assist on additional research as required.
• Assist…