Client Service Executive - Institutional; French Speaking

Overview

both institutional and retail clients across the UK and European markets.

• Assist the Institutional client service team in providing market-leading support to our European partners & underlying client base
• Develop a deep understanding of the introducing broker relationships we have in place & their specific services
• Build a comprehensive understanding of IG's products & capabilities
• Operate across the full sales cycle from first contact to ongoing support
• Gather information to understand the goals of our clients, explaining and tailoring solutions to meet those needs
• Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds and commodities
• Answer queries, resolve disputes & explain complex financial products with clarity
• Local office collaboration - working closely with our European offices in client support

• Fluency in French is a must have (additional languages are an advantage)
• 1-2 years experience in sales/client service role with a strong interest in working in the financial services industry
• A strong client focus & commercial attitude
• Ability to build relationships with both financial institutions & individual retail clients

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office – which we think balances the need to collaborate effectively and connect with each other.

When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth
• Raise the bar: Take ownership, be accountable and share feedback

Job Title:

Client Service Executive - Institutional (French Speaking)

Hello, we're IG Group. We are a publicly-traded FTSE
250 Fin Tech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto. We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base.

We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers. We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

You'll join one of IG's fastest-growing divisions, working alongside IG Prime's client-facing team. Reporting to the Head of Sales, you'll be responsible for supporting belief that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey.

Learn more about our D&I approach here.

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. You will get:

• Flexible Benefits Package on top of your salary (12%)
• Private medical cover
• Life insurance
• Contribution to gym memberships
• 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total)
• The option to buy or sell holiday days
• Unlimited access to the Linked In Learning Platform
• A comprehensive global and local onboarding process
• Employee-led LGBTQ+, Women's, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture
• Option to participate and create ESG initiatives based on the IG Brighter Future Fund
• Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents
• Learn more about the Perks here!

Join us for this exciting journey. Apply now! Number of openings 1