Regional Sales Manager

Overview

As a Regional Sales Manager, you and your regional team will be responsible for all aspects of pre-sales and sales of our spaces, as well as customer success, retention, and upsell. You play a key role in our sales efforts throughout the whole process.

• Supervise preparations and oversee the sales pipeline.
• Understand and communicate the strategic sales objectives to the sales team.
• Track how well your team s sales initiatives perform (account productivity, revenue, etc.) and propose how to improve them.
• Understand customer needs, ensuring that the provided solution is the perfect fit for customer expectations across all areas - functional, service, timeline, budget, quality, etc.
• Follow up with the customer, maintaining a consistent, open channel.
• Work closely with the Community Manager to promise smooth onboarding.
• Identify, retain and develop talent within the team. Empower your team, and encourage them to take initiative.
• Oversee sales targets and personal sales plans of each team member.
• Formulate strategies in order to run an effective sales team.
• Monitor all outstanding balances of all department accounts and follow up with all professional sales team members in a timely fashion. This includes monthly finance reconciliations.

• Analyse and optimise sales targets (Office+AR) for each SMB and enterprise customer.
• Work with a CRM System (Salesforce) to maintain an updated customer base, analyse sales funnels, and optimize goals.
• Identify new needs/challenges for the customer and forecast future expansion and in doing so reduce churn.
• Make sure any payment issues are taken care of on a monthly basis.
• Execute SMB retention plan.
• Support the customer experience team in terms of member support and service.
• Propose and coordinate the promotional actions undertaken by the sales department.
• Be flexible and adaptable when it comes to working in other key sales areas when necessary.

• Identify broker trends and gain valuable insights from brokers/agents.
• Share and add knowledge to the global RSM group, including the Global Broker Manager.
• Maintain business relationships with different brokers and agents throughout London.
• Assist the UK finance team to ensure brokers/agents are paid within a timely manner.

• You re a team player. You take pride in what you do and have a mindset of "I m all in" when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to  read the room  and understand the professional environment you re in.
• BA/BSc/MA in relevant fields
• 2+ years of management experience
• 3+ years of sales experience within the coworking industry
• Comfortable using CRM platforms - preferably experience with Salesforce
• A veteran team player, knowing how to keep the team united
• Strong work ethic and entrepreneurial spirit
• Results-oriented work method, focused on delivery
• Excellent communication, writing and presentation skills
• Exceptional organization skills and multi-tasking skills
• Strong oral and written communication skills, both in English
• A  can do  approach!
• Multitasking is a must! You must be able to balance multiple projects at the same time and adhere to strict deadlines (strong time management skills are key)
• A Regional Sales Manager is in charge of training, development and on the job coaching of the local sales team. This also includes succession planning and future talent banking.
• Strong decision maker: you need to be able to make considered, responsible decisions on a whim, when things don t go according to plan
• You must be a thorough, self-aware worker who s able to recognize errors, and take the necessary steps to correct them
• Getting the job done - no matter the cost - is critical. You should be a practical, creative, quick thinker, who is aware that others are counting on you!
• Problem solving - you are a highly resourceful thinker who is quick on their feet, as well as a fast learner
• Ability to gain the trust and confidence of a wide range/type of customers
• Ability to work…