Middle East & Silk Route Designer

Middle East & Silk Route Travel Designer

You’ll be creating unique and personalised travel itineraries that include authentic experiences across the Middle East and the Silk Route, designed with responsible and sustainable travel practices in mind. This is a sales‑focused role where your main goal is to convert leads into bookings by building strong relationships with our clients. Through frequent and thoughtful phone conversations, you will get to know our guests and their travel needs.

You’ll inspire them with your own passion for and knowledge of travel throughout the Middle East and Silk Route. You’ll provide exceptional customer care before, during, and after travel.

• Speaking directly with our guests through frequent phone calls, video calls, and email to gain a comprehensive understanding of their travel needs, interests, and passions.
• Curating bespoke itineraries across the Middle East and Silk Route that include sustainable, one‑of‑a‑kind hotels and excursions while following responsible travel practices.
• Using various sales techniques to convert leads into sales consistently and effectively.
• Upselling experiences and premium options to enhance the client’s trip.
• Cross‑selling alternative locations or destinations if a client’s first choice is unavailable or does not match their needs at the time they want to travel.
• Handling follow‑up administrative tasks promptly and accurately, including booking confirmations, invoicing, and updating client records in the CRM system.
• Cultivating connections and building rapport with guests before, during, and after travel to increase repeat business and referrals.
• Maintaining a highly organised sales pipeline and working efficiently within our CRM and sales systems.
• Responding to any challenging situations efficiently and effectively, always focusing on a positive client experience.
• Collaborating with all departments, DMCs, and the wider company to provide a seamless experience for guests.
• Assisting the marketing team with editorial content and the creation and updating of example itineraries for Middle East and Silk Route destinations.
• Being prepared to lend a helping hand, particularly when team members are away.
• Maintaining and forging caring, supportive, and professional relationships with DMCs and suppliers on the ground across the Middle East and Silk Route.
• Travelling on FAM trips within the region, collaborating with your team, marketing, and operations departments before travel, and uploading videos and pictures to our asset management system.

• At least one year of experience in travel sales, preferably specialising in the Middle East, Silk Route, or surrounding regions.
• Deep care for the Middle East and Silk Route and extensive knowledge of the region through first‑hand experience.
• Passion about responsible travel.
• Celebration of diversity.
• A curious and genuine people‑person who is enthusiastic about getting to know Jacada guests and forging long‑lasting relationships with them.
• Good listening skills and consideration of others’ opinions and ideas.
• Open‑mindedness and a keenness to learn.
• Problem‑solving mindset, viewing challenges as opportunities to grow, particularly when travel plans require adjustment.
• Supportive, positive, and a willingness to embrace Jacada culture of wellness and togetherness.
• Highly motivated with a multitasking ability and a drive to sell outstanding itineraries.
• Creative, with a desire to lead the way in travel.
• Calm under pressure.
• Excellent verbal and written communication skills.
• Team player – helps colleagues achieve their goals.

• 1st Stage:
  Virtual interview via Google Meet with the Head of Latin America Travel Design and Recruitment and People Coordinator.
• Task Stage: A roleplay phone call (full details TBC).
• Reports to:
  
  Head of Latin America Travel Design.
• Working hours:
  
  Monday – Friday, 10am–6pm (typically 3 days in office, 2 days WFH).
• Start date:
  
  9th March 2026.
• Salary:
  Basic salary of £29,525 plus a generous commission structure with realistic £50,000 to £90,000 OTE (On‑Target Earnings). Guaranteed minimum commission topping earnings up to at least £42,000 p.a. for the first seven months.

Entry level

Full‑time

London, England, United Kingdom