Department Manager - Carnaby St​/Spitalfields

Department Manager - Carnaby St / Spitalfields Profile

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

As a Department Manager (Supervisor) at SEPHORA UK, you’ll play a key role in shaping an exceptional customer experience while leading and inspiring a team of passionate Beauty Advisors.
With your expertise, energy, and love for people and product, you’ll elevate daily store activities - from service, sales, and artistry to cash and stock excellence - ensuring every moment reflects SEPHORA’s creativity, inclusivity, and bold spirit.

You’ll thrive in this role if you’re energised by developing others, delivering unforgettable customer experiences, and driving strong commercial results in a fast‑paced, dynamic retail environment.

You’ll support the store by leading people, service, and operations, including:

• Leading, coaching and inspiring your team to deliver exceptional service, personalised advice, and a seamless in‑store experience.
• Enabling ongoing training and development to build expertise in makeup, skincare, fragrance, selling skills, and SEPHORA service behaviours.
• Setting clear goals, supporting performance, and creating personalised development plans to help team members grow.
• Managing day‑to‑day employee relations needs, including attendance, performance, and conduct, with professionalism and care.
• Driving commercial performance - monitoring KPIs, analysing trends, and leading the team to meet and exceed sales targets.
• Leading Booxi and My Skin Diag operations, ensuring accurate scheduling, service excellence, and high standards across Beauty Hub activations.
• Overseeing stock and cash operations, including deliveries, replenishment, audits, loss prevention, cash handling and daily operational standards.
• Maintaining high operational standards across the stockroom, sales floor, cash area, and service zones to ensure smooth and efficient store performance.
• Supporting visual merchandising updates, seasonal moments, and brand activations that inspire discovery and engagement.
• Resolving customer queries and concerns promptly and professionally, ensuring a positive experience that builds loyalty.
• Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

You’ll be a confident, supportive and people‑focused leader who thrives in a fast‑paced retail environment. You will also bring:

• Proven experience in a leadership role in retail, with oversight of floor, stock, or cash operations.
• A passion for beauty and the ability to coach others in product knowledge, application techniques and customer experience would be highly beneficial but not essential.
• Strong leadership capability with the ability to inspire, motivate, and guide a diverse team.
• Exceptional customer service and communication skills, with a natural ability to build rapport and deliver personalised experiences.
• A commercial mindset with experience driving sales performance and achieving targets.
• Strong organisation and time‑management skills, with the ability to balance multiple priorities.
• Experience managing ER processes such as attendance, performance concerns and disciplinary steps.
• Comfort using in‑store technology to enhance customer experience and operational efficiency.
• Flexibility to work evenings, weekends and holiday periods as needed.

When you join Sephora, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you…