E-commerce Operations Manager

Overview

At Auree, we create jewellery designed to be worn, loved, and enjoyed every day. Since 2014, our small but ambitious team has been building a business that combines style, craftsmanship, and thoughtful design. As we grow, we’re looking for an organised and proactive E-commerce Operations Manager to join us and keep everything running beautifully behind the scenes and ensure we delight our customers every day through our customer support.

This is a varied role — perfect for someone who enjoys problem-solving, thrives on efficiency, and takes pride in making things work seamlessly across sales channels, fulfilment, and customer service.

• Oversee day-to-day operations across online marketplaces (e.g. Wolf and Badger etc).
• Support wholesale accounts with efficient order processing and comms.
• Ensure direct sales (via website, in-person, and telephone) run smoothly and customers are supported.
• Assist with occasional events and fairs, from planning to execution.

• Manage the complete order cycle: fulfilment, returns, and exchanges.
• Own customer service: ensuring enquiries are handled promptly and professionally.
• Manage customer service software, reporting on customer experience.
• Work closely with fulfilment partners to ensure accurate and timely delivery.

• Maintain accurate stock records across web, marketplaces, and wholesale.
• Manage packaging inventory and ordering, keeping an eye on costs and suppliers.
• Create new product barcodes and ensure accurate uploads of product and packaging data to Fulfilment.
• Monitor cost control and efficiency in fulfilment processes.

• Coordinate hallmarking, made-to-order, plating, and engraving services.
• Manage relationships with suppliers to ensure quality and timely turnaround.
• Support bespoke and custom jewellery orders through smooth operations.

• Review and improve operational processes across fulfilment, CS and inventory.
• Seek opportunities to increase efficiency, reduce costs, and support business growth.
• Work closely with the Marketing and E-commerce Manager to align operations with campaigns and launches.

• Experience in operations and fulfilment (ideally in retail, fashion, or e-commerce).
• Highly organised, detail-oriented, and calm under pressure.
• Strong communication skills
• Confident managing inventory systems, order management, and customer service tools.
• Customer experience obsessed.
• Confident using data to make decisions and tracking outcomes
• Excited about the possibilities of AI and automation.
• Commercially aware, with experience managing costs and supplier relationships.
• Enthusiasm for jewellery, fashion, and customer experience.

• Location
  :
  Our studio is in SW17 (Tooting Bec / Balham).
• Hours
  :
  Full-time (some flexibility on hours possible)
• Salary
  : £27,000-£38,000.

This is a chance to be part of Auree’s next stage of growth — making a real impact in how we deliver to our customers and partners every day. You’ll work closely with a collaborative, passionate team, in a role where your ideas for process and efficiency will be highly valued.