Client Advisor - Covent Garden

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

As Tiffany Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate anentrepreneurialmindset to exceed sales objectivesandKPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services
• Ensure compliance with Tiffany and LVMHprocedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
• Connect with clients and team members by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Experienced in deploying sales strategies and clienteling initiatives
• Passion for luxury retail
• Collaborative team player with strong interpersonal and communication skills
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.