Senior National Account Manager - itsu grocery

Title

Grocery SNAM

Central London (3 days a week)

itsu is the healthy eating, Asian‑inspired retail and grocery brand with big ambitions. With over 70 shops across the UK and a fast‑growing grocery arm already supplying supermarkets, health food stores, online retailers and international partners, we’re redefining the future of fast food and grocery.

itsu [grocery] has been going from strength to strength, with sales growing 25% year‑on‑year
. Powered by best‑in‑class food, constant innovation, and a passionate team, our products now reach millions of customers across Europe and beyond — and this is only the beginning.

Joining us means becoming part of an entrepreneurial, dynamic environment where you can make a real impact as we scale.

We’re looking for a commercially‑savvy Senior National Account Manager to drive growth across some of our most important grocery partners. You’ll take full ownership of your accounts, delivering against ambitious KPIs, building strong customer relationships, and shaping strategies that bring itsu [grocery] to even more people.

• Own and manage a portfolio of national accounts, delivering volume, value and profitability targets.
• Lead full account management including forecasting, promotional planning, and P&L responsibility.
• Develop and implement pricing and promotional strategies in partnership with our Revenue Growth Manager.
• Work closely with marketing to create and execute customer‑focused support plans.
• Analyse data and performance to inform decision‑making and unlock new growth opportunities.
• Champion the itsu brand with retailers, ensuring best‑in‑class execution in every channel.

You’ll thrive in this role if you’re an ambitious, energetic self‑starter who loves building relationships and driving results in a fast‑paced environment.

• Experience managing national grocery accounts, ideally in FMCG.
• Strong P&L and forecasting skills.
• Excellent communication and influencing skills with key buyers.
• A proactive, entrepreneurial approach — comfortable wearing many hats in a growing team.
• Passion for food, innovation, and building brands that stand out on shelf.

• Competitive salary + 20% bonus scheme.
• 25 days holiday + bank holidays (with flexibility to swap two for other religious holidays).
• Private health insurance & company pension scheme.
• Hybrid working (2 days WFH per week) and the option to work abroad for 2 weeks per year.
• 50% discount in itsu shops + free itsu lunch.
• Retail discounts and a sizeable training budget for your development.

itsu [grocery] is committed to building a diverse, equitable and inclusive organisation. We welcome applicants from all backgrounds and encourage you to apply.

✨ This is a unique chance to join a fast‑growing, internationally recognised brand at an exciting stage of expansion — and to help shape the future of itsu [grocery].

N.B. All Applications are being managed by our retained recruitment partner, Lime Talent Ltd.