Retail & Bar Host

What you'll bring to the team

We want friendly, confident team members who enjoy engaging with guests and keeping the experience fun.

In this role, you will:

• Deliver outstanding customer service across our retail areas.
• Follow all opening and closing procedures.
• Maintain strong visual merchandising and stock standards.
• Prioritise food safety and follow company policies.
• Upsell products and support in-store promotions.
• Contribute to a positive team environment.
• At The London Dungeon: serve in our themed bar — cocktails, pints, and an immersive guest experience.
• And above all… help create fun, memorable moments every day.

Personal qualities we look for:

• Confident with high guest volumes
• Calm under pressure with great attention to detail
• Able to multitask in a lively, themed environment

Desirable (but not essential):

• Previous experience in retail or customer service

You must also:

• Follow all Health & Safety procedures
• Take responsibility for your own and others’ safety
• Report incidents and work safely at all times

Working with Merlin comes with some brilliant perks:

• Competitive hourly rate
• Free/discounted entry to Merlin attractions worldwide
• Up to 40% off LEGO
• Discounts on retail and F&B across our sites
• Access to Merlin’s employee discount portal
• Ongoing training and development opportunities