Key Holder- Luxury Menswear -Chelsea

About the Role

We are looking for a confident and dependable Key Holder to join a prestigious luxury menswear boutique in Chelsea. This role is ideal for someone passionate about tailoring, craftsmanship, and delivering exceptional client experiences.

As a Key Holder, you will act as a trusted team member responsible for store security and smooth daily operations. You'll support the management team, lead by example on the shop floor, and ensure every client receives outstanding service.

• Open and close the store following security protocols.
• Hold and safeguard store keys, alarm codes, and safe access.
• Oversee cash handling, including deposits and register accuracy.
• Maintain store standards: cleanliness, organization, and merchandising.

• Deliver exceptional service and personalized styling advice.
• Assist with client appointments and bespoke orders.
• Build and maintain strong client relationships to drive loyalty.

• Support sales targets through proactive clienteling and upselling.
• Mentor new team members on store procedures and service standards.
• Act as manager-on-duty when required, ensuring smooth operations.

• Monitor stock levels and report discrepancies.
• Ensure compliance with company policies and health & safety standards.

• Previous experience in luxury or premium retail (menswear preferred).
• Strong understanding of tailoring and fashion trends.
• Reliable, detail-oriented, and able to work independently.
• Excellent communication and interpersonal skills.
• Flexible availability, including weekends and holidays.