Assistant Manager

Overview

BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us.

We focus on your career development and promotion. If you are looking for a career and not just a job, you are in the right place!

OUR MISSION
Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers

• Be in charge and responsible for all aspects of the store
• Set a positive tone and strong work ethic, leading by example
• Ensure that the company’s regulatory policies and daily guidelines of the store, including food safety and sanitation regulations, are strictly followed
• Supervise and oversee the sales performances of the store
• Keep the store clean and presentable
• Ensure proper shift assignments for your team members
• Ensure standards for quality, customer service and health and safety are met
• Protect employees and customers by providing a safe and clean store environment
• Maintain store part-time staff by recruiting, selecting, orienting and training
• Maintain the stability and reputation of the store
• Develop a passionate working environment and help our bubble baristas to constantly grow and improve
• Build, develop and maintain a high performing team
• Respond to customer complaints and comments
• Train and educate your team on making drink process and policies
• Manage and create content for Tik Tok
• Complete the reasonable tasks assigned by the company

• Experienced in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry
• Be able to work flexible hours, including evenings, weekends or holidays
• Legally eligible to work in the UK
• An energetic person with positive thinking, with a ‘can do’ attitude
• Maintain regular and consistent attendance and punctuality
• Willing to learn new skills and share your knowledge with our customers & the team

• Amazing opportunities for career progression
• Free bubble tea drink on breaks during the shift
• Staff discount scheme on our bubble tea drinks
• Great training to help you fit into the team quickly
• Opportunities to grow as part of BUBBLE CITEA
• Bonus scheme
• Pension scheme

Location:

London, England, United Kingdom