Casual Retail Assistant

5 days ago Be among the first 25 applicants

At GSF Car Parts, the role of a Casual Retail Assistant is all‑encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team, contributing towards achieving branch and individual targets through face‑to‑face sales, servicing click‑and‑collect orders and developing sound customer relationships.

• Serve trade and retail customers for click‑and‑collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team on product promotions by answering telephone and electronic queries as required.
• Fully satisfy customer needs regarding any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working towards personal benchmarks and sales of product promotions.
• Utilise the e‑learning portal to develop product knowledge and improve performance.
• Develop strong working relationships with customers and understand their garage needs.
• Maintain a professional appearance and promote a good image of the company by representing our values.
• Keep the customer‑facing areas of the branch clean and tidy.
• Work towards the achievement of relevant set KPI’s.

Casual basis to cover sickness and annual leave. Will include weekend working.

• Proven customer service or sales/retail experience within a customer‑facing role.
• Target‑driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, proactively seeking resolutions.
• Confident user of IT and computer systems.
• Ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry is advantageous but not essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021.

Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, including our industry‑leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.