Fashion Advisor, Bond

Overview

Fixed Term Contract Fashion Advisor, New Bond Street —

Location:

CHANEL New Bond Street.

Contract:

12 Months Fixed Term Contract, Full Time. CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on  or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.

YOUR ROLE @CHANEL:
The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence.

• Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand.
• Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles.
• Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail.
• Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service.

• Ability to build authentic, lasting relationships through empathy and personalised service.
• Strong awareness of trends and deep appreciation for Chanel’s heritage and style.
• Confident, elegant storytelling and interpersonal skills to engage clients meaningfully.
• Collaborative attitude to foster a positive, high-performing boutique environment.
• Organized, efficient, and committed to delivering excellence in every task.

• A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences.
• Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends.
• Being part of a creative and innovative environment where teamwork is valued and encouraged.

• Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry.
• Acquiring hands-on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively.
• Navigating challenges and finding creative solutions to meet clients  needs and exceed their expectations, building resilience and adaptability in the process.
• Contributing to the ongoing and company wide vision of sustainability. Sustainability is a key performance driver, embedded into our ways of working to deliver on CHANEL’s House Sustainability Ambitions across four areas:
  Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women.

• Our employee benefits have been created to support you across your professional and personal life by offering you:
• Physical Wellbeing:
  Private Medical Insurance (including pre-existing conditions), Online GP App, and Cycle Scheme participation.
• Financial Wellbeing:
  Pension, Life Assurance and Retail Discounts across multiple retailers.
• Mental Wellbeing:
  Employee Assistance Programmes and Other Support Lines.
• Platforms:
  Multiple platforms to support wellbeing.
• Lifestyle:
  Arts & Culture Ticket Discounts, CHANEL Product Discounts and Employee Only Sales.
• Employee Recognition:
  Service Awards Programme with CHANEL products, retail vouchers and additional holidays upon milestones.

* Benefits are eligibility dependant and subject to change at any time.