Retail Manager

Join to apply for the Retail Manager role at World Duty Free - WDF

• free parking
• bonus scheme
• wellbeing support (EAP)
• staff discount
• travel discount
• life assurance
• pension
• health cash plan (dental, optical, medical, health and fitness discounts - Cash back plan)

3 or 4-day week, 12-hour shifts - 2 week rotating shift pattern (Week 1 Mon, Tue, Sat, Sun - Week 2 Wed, Thu, Fri)

Are you a hands‑on retail leader who thrives in a fast-paced environment? Join World Duty Free at Heathrow and lead a team that delivers outstanding customer experiences every day.

As a Customer Service Leader
, you’ll coach and motivate a team of 15–20 colleagues on the shop floor, driving sales, service excellence, and team performance. You’ll play a key role in creating an energetic, inclusive, and high‑performing culture in one of the UK’s most dynamic retail settings.

• Lead, inspire, and develop your team to deliver exceptional service.
• Be visible on the shop floor (around 90% of your time).
• Oversee daily operations, visual standards, and compliance.
• Take ownership in Duty or Service‑Orchestrated leadership roles across the terminal.

• 2–3 years’ experience leading teams in a high‑volume retail environment.
• Strong people and communication skills.
• A passion for coaching, motivating, and empowering others.
• Adaptability and enthusiasm for fast‑paced, customer‑focused retail.

• Competitive pay and bonus opportunities.
• Clear career progression and development programmes.
• Staff discounts, travel perks, and retail benefits.

At World Duty Free, we’re passionate about developing talent and creating an inclusive workplace.

We’re proud to be a Disability Confident Employer and will support you with any reasonable adjustments throughout the recruitment process.

Mid‑Senior level

Full-time

Management, Sales, and Customer Service

Retail Luxury Goods and Jewelry and Retail

Location:

Heathrow Terminal 5, London