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Retail Manager

Job in City Of London, Central London, Greater London, England, UK
Listing for: World Duty Free - WDF
Full Time position
Listed on 2025-12-30
Job specializations:
  • Retail
    Retail & Store Manager
  • Management
    Retail & Store Manager
Job Description & How to Apply Below
Location: City Of London

Join to apply for the Retail Manager role at World Duty Free - WDF

Fantastic benefits
  • free parking
  • bonus scheme
  • wellbeing support (EAP)
  • staff discount
  • travel discount
  • life assurance
  • pension
  • health cash plan (dental, optical, medical, health and fitness discounts - Cash back plan)
Shift pattern

3 or 4-day week, 12-hour shifts - 2 week rotating shift pattern (Week 1 Mon, Tue, Sat, Sun - Week 2 Wed, Thu, Fri)

Are you a hands‑on retail leader who thrives in a fast-paced environment? Join World Duty Free at Heathrow and lead a team that delivers outstanding customer experiences every day.

As a Customer Service Leader
, you’ll coach and motivate a team of 15–20 colleagues on the shop floor, driving sales, service excellence, and team performance. You’ll play a key role in creating an energetic, inclusive, and high‑performing culture in one of the UK’s most dynamic retail settings.

What You’ll Do
  • Lead, inspire, and develop your team to deliver exceptional service.
  • Be visible on the shop floor (around 90% of your time).
  • Oversee daily operations, visual standards, and compliance.
  • Take ownership in Duty or Service‑Orchestrated leadership roles across the terminal.
What You’ll Bring
  • 2–3 years’ experience leading teams in a high‑volume retail environment.
  • Strong people and communication skills.
  • A passion for coaching, motivating, and empowering others.
  • Adaptability and enthusiasm for fast‑paced, customer‑focused retail.
Why World Duty Free?
  • Competitive pay and bonus opportunities.
  • Clear career progression and development programmes.
  • Staff discounts, travel perks, and retail benefits.

At World Duty Free, we’re passionate about developing talent and creating an inclusive workplace.

We’re proud to be a Disability Confident Employer and will support you with any reasonable adjustments throughout the recruitment process.

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Management, Sales, and Customer Service

Industries

Retail Luxury Goods and Jewelry and Retail

Location:

Heathrow Terminal 5, London

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