Fashion Advisor, Walton

Fixed Term Contract Fashion Advisor, Walton Street

Location: CHANEL Walton Street

Contract: 12 months Fixed Term Contract, Full Time

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on  or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.

The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence.

• Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand.
• Tailor and offer personalised guidance that elevates our clients' journey by showcasing an in-depth understanding of individual preferences and lifestyles.
• Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail.
• Foster a culture of collective brilliance and creativity within the boutique and champion the brand's legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service.

• Ability to build authentic, lasting relationships through empathy and personalised service.
• Strong awareness of trends and deep appreciation for Chanel's heritage and style.
• Confident, elegant storytelling and interpersonal skills to engage clients meaningfully.
• Collaborative attitude to foster a positive, high-performing boutique environment.
• Organised, efficient, and committed to delivering excellence in every task.

• A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences.
• Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends.
• Being part of a creative and innovative environment where teamwork is valued and encouraged.

• Deeper insights into the luxury fashion market, cultural nuances, consumer behaviour, and the latest industry developments.
• Hands‑on experience with CRM systems to manage client interactions and preferences effectively.
• Creative problem‑solving skills to exceed client expectations and build resilience.
• Contribution to CHANEL's sustainability vision across areas such as Restoring Nature and Climate, Circularity, Dignity and Prosperity, and Women's Autonomy.

• Private Medical Insurance covering pre-existing conditions and the ability to add family members;
  Online GP App with 24/7 appointments and Cycle Scheme participation.
• Pension, Life Assurance and Retail Discounts across multiple retailers.
• Employee Assistance Programmes and other support lines.
• Platform access to wellbeing resources.
• Arts & Culture ticket discounts, CHANEL product discounts and employee-only sales.
• Service Awards Programme offering CHANEL products, retail vouchers and additional holidays.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Design, Art/Creative, Information Technology
• Industries:
  Retail, Luxury Goods and Jewelry

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.