Senior User Research Manager – Metasearch; FTC

Senior User Research Manager – Metasearch (12-Month FTC)

Join Skyscanner as a Senior User Research Manager – Metasearch (12‑Month FTC) to help shape the traveller experience and bring the vision of being the world’s number one travel ally. This is a 12‑month fixed‑term contract, hybrid role.

Everyone loves travelling, but planning is not without its challenges. That’s why we’ve spent 20 years building tools that turn travel‑planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily. Joining Skyscanner means becoming part of a global brand that’s striving to become the planet’s go‑to travel hack accessible for all.

Our vision? To be the world’s number one travel ally.

We’re looking for an experienced Senior User Research Manager to join Skyscanner on a 12‑month fixed‑term contract. You’ll lead our Metasearch Research team — the group responsible for understanding how travellers choose, compare, and book across Flights, Hotels, Packages, and Cars.

• Leading Strategic Research Initiatives:
  Proactively identify and scope future‑facing research needs across Product, Design, Brand, and Marketing. Take ownership of complex, mixed‑method initiatives that shape business strategy and help define long‑term opportunities for growth and differentiation.
• Guiding Core Product Development:
  Provide strategic direction and hands‑on leadership across active work streams spanning Flights, Hotels, Packages, and Cars. Ensure insights flow seamlessly into the product development process, helping teams prioritise, test, and iterate with confidence.
• Deepening Mixed‑Method Expertise:
  Drive the development and use of sophisticated research methodologies and frameworks, particularly in product research (both discovery and delivery), ensuring robust techniques, thoughtful analysis, and actionable insights that address critical business challenges.
• Team Leadership:
  Set the highest standards for research excellence across methodologies (e.g. interviews, user testing, surveys), mentoring and coaching your team to deliver high‑quality results through both self‑serve platforms and in‑house research tools. Guide the team in understanding and adopting new technology and tooling where these offer a significant advantage or unlock capacity to drive impact at greater scale.
• Cross‑Disciplinary
  
  Collaboration:
  
  Partner with CX, Product, and Analytics teams to define research objectives, develop insightful research solutions, and construct compelling, data‑driven narratives that inspire action, delivering measurable business impact.
• Voice of the User:
  Champion user‑centred insights, diving deep into metrics to make informed trade‑offs, remove blockers, and scale successes, while embracing a learning mindset to evolve research practices in a fast‑paced environment.
• Data Integration & Reporting:
  Collaborate closely with the Analytics team to connect research insights with broader business data, ensuring that research findings are integrated effectively into decision‑making processes and shaping strategy across the organisation.

• Extensive Mixed‑Method Research Expertise: A proven track record in building and leading research programmes that combine qualitative depth with quantitative rigour. You’re equally comfortable designing and running in‑depth interviews and concept evaluations as you are synthesising behavioural data, usability metrics, or large‑scale survey results.
• Comprehensive Research Methodology Knowledge:
  Expertise in both product/user research and brand/marketing research. You have a keen understanding of how to apply different research methodologies to solve diverse business problems.
• Strong Leadership & Mentoring
  
  Skills:
  
  Coaching a small team of researchers and fostering a culture of continuous learning and growth, empowering your team to excel in delivering high‑quality research.
• Clear, Impactful Storytelling:
  Adept at translating complex data into compelling narratives that drive decision‑making and inspire action from stakeholders at all levels of…