Corporate Complaints Data Analyst

Corporate Complaints Data Analyst

Convatec – Paddington, England, United Kingdom

Pioneering trusted medical solutions to improve the lives we touch:
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.

Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:

CTEC). To learn more please visit

The Corporate Complaints Data Analyst is responsible for driving quality excellence across post‑market compliance, product performance monitoring, and customer escalation management. This role ensures technical rigour and adherence to regulatory and internal standards throughout complaint handling, risk management, CAPA, and audit processes. Acting as a key liaison between Quality, R&D, Operations, Marketing, Clinical Affairs, Regulatory, and Post Market Surveillance, the position plays a critical role in safeguarding product integrity and patient safety.

The incumbent will lead activities related to complaint evaluation, quality auditing, trending, and escalation management, while supporting audit readiness and cross‑functional collaboration. A proactive and detail‑oriented professional, this role is pivotal in delivering actionable insights through data analysis, managing escalations with precision, and ensuring compliance with global regulatory requirements. The position contributes to continuous improvement initiatives, driving best practices and reinforcing Convatec’s commitment to quality and customer satisfaction across all Business Units.

• Statistical Analysis of Quality Data
  • Utilising a strong background in statistical analysis to create control charts (e.g. u‑chart) and other statistical visualisations to analyse the statistical significance of quality data trends.
  • Analysis to be completed in tools such as Mini Tab and Power BI.
  • Perform complex statistical analyses on quality and complaint datasets to identify patterns, correlations, and root causes of systemic issues.
  • Apply Six Sigma methodologies (DMAIC, process capability analysis) to drive continuous improvement and reduce variability in product performance.
  • Validate data integrity through rigorous checks and ensure compliance with regulatory and internal standards for data accuracy.
  • Translate statistical insights into actionable recommendations for process optimisation and risk mitigation.
• Record Quality Reviews and Record Auditing
  • Perform systematic reviews of quality records to ensure accuracy, completeness, and compliance with internal procedures and regulatory requirements.
  • Identify gaps or inconsistencies in documentation and initiate corrective actions where necessary.
  • Maintain audit‑ready documentation and support internal/external audits by providing validated records.
• Ad Hoc Data Requests
  • Respond promptly to internal and external requests for quality‑related data, ensuring accuracy and timeliness.
  • Extract, compile, and present data from multiple sources to support decision‑making and regulatory submissions.
  • Collaborate with stakeholders to clarify requirements and deliver tailored reports.
• Product Quality Analysis
  • Conduct ad hoc product investigations and data analysis to identify trends or anomalies.
  • Provide actionable insights to support product improvement and risk mitigation.
  • Collaborate with cross‑functional teams to implement data‑driven solutions that enhance product quality and compliance.
  • Monitor effectiveness of corrective and preventive actions (CAPAs) using quantitative metrics and trend analysis.
• Complaint Evaluation Escalations
  • Assess escalated complaints with the committee for severity, regulatory impact, and potential risk to patient safety.
  • Coordinate with cross‑functional teams to…