Infrastructure Monitoring Engineer

Infrastructure Monitoring & Support Engineer - 3 Positions Available!

To £45,000 + Excellent Benefits (Negotiable for the right person)

Hybrid Role with an Exceptional Number of Days off Work

Location: London (SE1) or Newport in Wales (NP10)

Enterprise Microsoft Consulting Partner | Rapidly growing organization - 50% revenue growth last year | Enviable Company Culture with an Inclusive and Fun Atmosphere

“Without a doubt, the people within this organization are the best thing about working here. Everyone is friendly, down to earth, and happy to help which makes for a dynamic and caring work environment. I don’t dread going into the office, I love it here” – Current Employee

“A super-slick company in a booming sector – Work for a Multi-award-winning Group”

Cloud Decisions have partnered with an ultra-high growth and super slick Consultancy practice. The consultancy is at a new stage of growth and fresh development pathways have been set to assist more clients with their transformation journeys into the Cloud and beyond. The consultancy offers high-level support to help them deliver their projects. Founded in 2006, this established group have acquired several successful IT companies all over the UK, opening an endless number of opportunities for ambitious Tech-wizards who want to progress in their career.

As well as hosting on-prem solutions for enterprise level customers, this diverse and multi-skilled partner have fully submerged themselves within the Cloud, giving you exposure to a wide range of cutting-edge technologies.

The Infrastructure Monitoring Engineer – The heartbeat of the support team

The Infrastructure Monitoring Team is responsible for maintaining the health of the organization's estate (both customer and internal). This is achieved by maintaining a 24/7/365 engineer presence and responding to proactive and real-time alerting from a Remote Monitoring and Management (RMM) platform and carrying out investigation and remediation for areas covering availability, network health, storage capacity, antivirus, patching, backup jobs, performance, hardware issues and other infrastructure related issues.

In a nutshell, you’re the technological GP of the practice – a VIP!

The art of work-life balance

This is a hybrid working position working 4 days on, 4 days off, meaning 50% off your time can be off shift– chilling! Engineers are required to be office based during any weekday day shifts and can be fully remote for any shifts falling on a weekend or bank holiday. Visits to the various Data Centres will be required when on-site physical access is required (e.g., hardware swap outs), or to customer site for on-premise equipment.

Shifts are 12 hours long (including a 1 hour lunch break mid-shift)

A typical working pattern (based on a team of six) consists of the following shifts that will reset after eight weeks (this is the full time equivalent of a 38.5 hour week):
Any shift that falls on the weekend will have the luxury of working from home.

• 4 x 07:00 - 19:00 Day Shifts
• 4 x Rest Days
• 4 x 07:00 - 19:00 Day Shifts
• 4 x Rest Days
• 4 x 19:00 – 07:00 Night Shifts
• 4 x Rest Days

Key Responsibilities:

• Investigating why a device has gone offline (Server, Switch, Host, Firewall etc.) and carrying out remediation to restore service (restarting services via remote access or identifying if fault is hardware, power or network related)
• Providing details of where storage is being consumed on disks, SAN volumes, ESXi Host data stores etc. (and allocating more space where required by extending disks and provisioning more storage)
• Addressing issues with failed Veeam backup jobs and ensuring jobs are successfully re-run
• Making vendor warranty claims in the event of a hardware component failure (or escalating details to Sys Group sales for quotes if warranty not in place)
• Reviewing any failed Windows updates and reapplying (via the RMM Patch-on-Demand service)
• Diagnosing any issues with mail flow on Exchange servers (e.g. Back Pressure)
• Investigating any performance related alerts of high CPU, Memory or Disk I/O to identify root cause and suggested remediation
• Reviewing AV activity to ensure threats have been quarantined, and manually…