Leakage Operations Lead; Nights

Overview

We are looking for an experienced Leakage Operations Lead (Nights) to join our Thames Water Leakage Framework, based in North London. This is a key leadership role, responsible for overseeing night-time leakage operations and delivering industry-leading performance across safety, quality, customer service, and financial control. You'll bring strong technical knowledge of leakage detection and water networks, combined with confident people leadership and a passion for continuous improvement.

Reporting to the Head of Operations, you will lead and manage night-time leakage operations, ensuring all work is delivered safely, on time, within budget, and to the highest customer service standards. You will have full ownership of operational performance, profitability, and client relationships across the framework.

• Lead night-time leakage operations, ensuring works are delivered safely, on time, within budget, and to a high standard
• Take full ownership of operational performance, profitability, and contractual delivery
• Manage and develop Team Leaders and operational teams, driving productivity and engagement
• Champion Health, Safety and Wellbeing, ensuring compliance, training, and visible safety leadership
• Plan and coordinate resources, labour, plant, and materials to maximise efficiency
• Maintain strong client relationships, including performance reviews and accurate reporting
• Monitor performance and implement continuous improvement initiatives
• Strong knowledge of leakage detection and water networks
• Proven team leadership and people management experience
• Excellent client management and customer-focused approach
• Strong Health & Safety awareness
• Ability to manage multiple priorities in a fast-paced environment
• Flexibility to work night shifts
• Strong communication skills (written and verbal)
• Proficiency in Microsoft Word, Excel, Outlook, Power
  
  BI, and Teams

This is a fantastic opportunity to contribute to one of the water industry s most critical challenges while developing your expertise across data, network operations, and strategic resolution planning. Hydrosave is part of the South Staffordshire Group - a 3,000-strong organisation behind South Staffs Water, Cambridge Water, and several leading utility support businesses - offering long-term development and career progression.

• Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer s Days
• Financial & Life Assurance
• Life Assurance cover (role dependant) and a Company Pension Scheme with salary sacrifice options
• Health & Wellbeing
• Employee Assistance Programme (8 counselling sessions) and 24/7 Virtual GP access for you and your dependents
• Lifestyle & Perks
• Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
• Professional Development
• Hands-on training and ongoing career development opportunities
• Inclusion & Belonging
• Active People Networks - Disability & Neurodiversity, Unity+, Women s Network, Parent & Carer Networking Group and more
• Performance & Recognition
• Annual salary review, Reward & Recognition Scheme, and Long Service Awards
• Flexibility & Opportunities
• Overtime available and flexible shifts / hybrid working (role dependant)
• Why work at Hydrosave UK Ltd?
• Be part of a trusted name in the water industry with over 20 years of expertise
• Work with cutting-edge detection technology and innovative methods
• Opportunities for training, development, and progression
• Competitive salary, allowances for working away, and overtime opportunities
• A chance to make a real difference to the environment by reducing water loss and improving sustainability