Key Account Director

Overview

We are looking for a confident, resilient leader with a strong background in healthcare FM, able to thrive in a fast-paced, complex environment while managing senior stakeholders and driving both performance and growth. The successful candidate will oversee two Key Account Managers and play a critical role in retention, commercial delivery, and the mobilisation of new services. Multi-site role with 3 main locations:

• Chelsea & Westminster Hospital
• Royal Marsden Hospital
• Sutton Hospital

• Deliver on mobilisation commitments following a new 10-year contract win at Royal Marsden.
• Lead, mentor and empower two Key Account Managers across Chelsea & Westminster NHS Trust and Royal Marsden NHS Trust.
• Build and maintain a strategic partnership between ISS and FRC, strengthening relationships and ensuring operational alignment.
• Drive consistent operational performance across all sites, ensuring service excellence and compliance with Trust expectations.
• Oversee financial performance, ensuring budgets, forecasts and commercial targets are met.
• Ensure accurate contract information is maintained and convert data insights into service improvements.
• Enhance stakeholder engagement through regular communication, aligned to Trust values and the account development plan.
• Promote innovation and best practice across all locations, acting as a senior subject-matter expert and representing the organisation at internal and Trust-wide meetings.
• Experience working within large organisations with multiple stakeholders and differing expectations.
• Financially astute, with strong skills in budgeting, financial management, reporting and performance management.
• Skilled in SLA management and KPI reporting.
• A natural people leader with strong decision-making skills and an action-oriented approach.

• Degree-level educated or qualified by experience.
• Must hold a full UK driving licence.
• Background in healthcare FM is a bonus.

Disability Confident: ISS is a Disability Confident employer and is committed to inclusive hiring practices. We welcome applicants who declare a disability and meet the minimum criteria for the job. For more details please refer to our Disability Confident information and policies.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We are committed to doing business the right way and to our corporate responsibility. Our passion is people.

We offer a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer.