Digital Strategy Director

CH.S is an independent creative studio. Grounded in culture. Challenging conventions. Powered by original creative direction. Our multidisciplinary practice is dedicated to producing thoughtful, beautiful creative with intention and reason to exist. Transcending platform and medium, the studio’s vision is driven by a desire for craft, experimentation, collaboration, and meaningful human dialogue.

We identify, design and deliver best-in-class experiences that leverage our clients digital ecosystems, helping them to achieve their brand and business objectives whilst also solving direct consumer needs.

This is a hugely exciting role for the business and is a cornerstone of what makes us who we are. It's a client-facing leadership role where the ideal candidate would have honed their talent crafting and delivering compelling narratives that bring complex data and analytics to life. You will think client-first, acting as the spokesperson for our key clients' brand and objectives.

You would be responsible for directly leading a team with hybrid skill-sets across UX, content strategy and copywriting. This role will oversee their work, coaching and mentoring the development and progression of their skills as practitioners, whilst also being comfortable directly delivering on our more high value, complex briefs in both proposal and delivery stages. You will thrive on role consultative approach to how we collaborate with clients, immersing yourself in their business challenges, identifying new opportunities, unearthing creative solutions and delivering work that has a measurable and tangible impact on their business and audiences.

A solutions-driven, dynamic individual with strong people, communications and business skills you are someone who thrives in an independent creative studio environment. You’ll partner with internal teams to shape and clearly articulate your strategic recommendations and story. You’ll be extremely confident making complex ideas simple. As Director, this is a forward facing role, and the person responsible for leading the presentations.

Whilst the expectation is that the majority of the role will focus on leading our Experience Design department, the Digital Director is also an entrepreneurial role that requires a blend of commercial acumen, leadership gravitas, emotional intelligence and client servicing. You will have a strong POV on how we can continually improve and push our work, client relationships and team forward.

• Location:
  
  London (Hybrid)
• Competitive Pay
• No Recruiters

• Evaluate, synthesize and translate client briefs into a clear internal brief for the CH.S team.
• Develop deep knowledge and understanding of the client’s business and KPIs to help direct the team on how and where we can add most value.
• Identify and craft compelling strategic narratives to get client buy-in on innovative ideas and projects that stretch beyond the brief (where additive).
• Lead on all presentations to the client, tailoring your approach to key client stakeholders based on your knowledge of how best to secure understanding and buy-in.
• Act as an escalation point for the internal team, and a de-escalation point of contact for clients to resolve issues.

• Department & Team Leadership
• Contribute and input into the strategic growth of the department, working with SLT to ensure growth aligns to overall CH.S business objectives.
• Take on the role of pitch lead across new business opportunities, crafting proposals that convert.
• Define and direct project approaches with a point of view on scoping and planning.
• Own and oversee the holistic overview of the department's projects, working with producers and senior stakeholders.
• Strike the balance between commerciality and creativity when assessing new project opportunities for the team.
• Responsible for the performance of the team / department.
• Develop and support the internal team to progress in their careers and craft.
• Role-model and encourage a solutions focused mindset across the team, helping the team to find ways to deliver on client expectations.

• Own projects end-to-end as Project Lead, overseeing and understanding the…