Department Manager-Urgent Care Centre​/Unit - Princess Grace Hospital

Overview

We are looking for a Ward/Department Manager to join The Urgent Care Centre & Day Unit team at The Princess Grace Hospital, part of HCA Healthcare UK. As the Ward/Department Manager for the Urgent Care Centre & Day unit, you will play a pivotal role in enhancing patient experiences and delivering exceptional clinical and professional leadership to the team. The Manager will be responsible for supervising daily operations within the Urgent Care Centre;

overseeing timely assessment, treatment and admissions as required. Together with responsibility of the daily operations within the Day Unit; daycase admissions for infusions and short stay procedures. This position provides mentorship and support to the team, serving as both a clinical expert and role model. You will ensure that the highest standards of care are maintained through rigorous monitoring of both personal and clinical team competence, implementing evidence-based practices, adherence to policy & guidelines, fostering development initiatives and delivering high quality service to patients, their families and other stakeholders.

You will be responsible for adhering to budgetary guidelines and meeting workforce planning objectives. This role requires active promotion of the Unit within Princess Grace Hospital and HCA, as well as participation in relevant forums to drive continuous improvement.

• Supervise daily operations within the Urgent Care Centre, including timely assessment, treatment and admissions as required.
• Oversee daily operations within the Day Unit, including day-case admissions for infusions and short-stay procedures.
• Provide mentorship and support to the team, acting as clinical expert and role model.
• Ensure high standards of care through monitoring personal and clinical team competence, implementing evidence-based practices, and adherence to policy and guidelines.
• Foster development initiatives and deliver high-quality service to patients, families and stakeholders.
• Adhere to budgetary guidelines and meet workforce planning objectives.
• Promote the Unit within Princess Grace Hospital and HCA and participate in relevant forums to drive continuous improvement.

• Registered Nurse qualification
• Minimum of 5 years of post-registration experience, with at least 3 years in a similar setting (e.g., A&E, Urgent Care)
• Specialty certification relevant to Urgent Care
• Certification in Teaching, Assessing, or Mentorship
• Team and Department Management qualification/experience desirable
• Experience of service improvements desirable

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world s leading healthcare providers. In the UK, we re one of the largest providers of privately funded healthcare and have invested over 500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As the Ward/Department Manager in Urgent care, you ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

• Unique and Individual:
  We recognise and value everyone as unique and individual
• Kindness and compassion:
  We treat people with kindness and compassion
• Honesty, integrity and fairness:
  We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity:
  We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.