Senior Change Manager

Overview

This role is based in our 5 Howick Place Office in London Victoria. Part of our growth programme, One Informa is the change that we are driving through all parts of our company, in order to be the best we can be for our customers, for the communities whom we serve, our colleagues and our shareholders. We're building on our culture, and re-examining the way we work with a focus on Market Leading Marketing, Customer Experience, Colleague Experience and Brand, and aligning processes and platforms in such a way that we will build a stronger, more robust and more sustainable business.

Our One Informa Change Team partners with and assists regional market leaders in successfully defining, implementing, and embedding their change agenda. Together, we seek to ensure the long-term sustainability and embedding of major Tech-enabled transformation programmes, driving effective change management strategies and the realisation of benefits. As the Senior Change Manager, you will lead the empowerment of colleagues to embrace the changes introduced through strategic transformation initiatives, driving adoption of the processes, tools, and ways of working.

You will have the opportunity to lead the engagement, and ongoing embedding and adoption of our Gen AI too, Elysia and other AI initiatives.

• Develop Change Management Strategies: lead the design and delivery of end-to-end change management strategies to drive behavioural change and embed new roles and ways of working, processes and tools.
• Manage and coach a team of Change Managers and Change Analysts
• Stakeholder Engagement:
  Identify and analyse key stakeholders impacted by changes, and create tailored engagement plans to address their concerns, expectations, and communication needs.
• Change Impact Assessment:
  Conduct thorough assessments to understand the impact of the change on various departments, teams, and individuals. Use findings to inform change management approaches.
• Communication Planning:
  Design and implement effective communication plans to ensure clear, consistent, and timely messaging about the change, its rationale, and its benefits. Create a persuasive case for change, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages.
• Change Readiness:
  Evaluate the organisation's readiness for change, identifying potential obstacles and areas requiring additional support or training
• Training and Development:
  Identify education and training requirements to equip employees with the skills and knowledge needed to adapt to the change effectively. Work closely with the Learning & Development Team to develop suitable solutions. Coordinate and deliver training programs.
• Resistance Management:
  Proactively identify and address sources of resistance to change, implementing strategies to overcome barriers and foster a positive change experience.
• Monitoring and Evaluation:
  Continuously monitor change progress, gather feedback, and measure the effectiveness of change management efforts. Make data-driven adjustments as necessary.
• Risk Management:
  
  Identify potential risks and challenges associated with the change process and develop risk mitigation plans to ensure a smooth transition
• Leadership Support:
  Provide guidance and support to team leaders throughout the change process, enabling them to effectively lead their teams through transformation
• Organisational Culture:
  Promote a culture of change readiness and adaptability, fostering a supportive environment for ongoing transformation
• Sustaining Change:
  Ensure that change efforts lead to lasting, positive outcomes, and work to embed changes into the organisation's culture
• Leverage appropriate change management methodology, process, and tools to create a strategy to support adoption of the changes required, whilst working in a highly federated, complex and international business.
• Familiarity with project management approaches tools and phases of the project lifecycle.
• Extensive experience of successfully delivering change in an international, complex business and applying change management principles, methodologies, and tools.
• Strong knowledge of IT enabled business change; experience of rolling out project governance/gating processes and/or project tooling would be an advantage.
• Exceptional communication and facilitation skills - well versed in communicating, presenting, and reporting to senior stakeholders. Ability to clearly articulate messages to a variety of audiences.
• Experience of coaching and leading other Change Practitioners and Delivery team members
• Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner
• Ability to influence without authority and report, present, manage meetings and facilitate effectively
• Ability to establish and maintain strong relationships, and ability to influence others to move towards a common vision…