Director of Wellness

Director of Wellness:
Premium Luxury Wellness

Location London

Salary: A GBP 70,000 : A GBP 80,000

My client has a great new role in a high‑end luxury wellness venue based in central London offering a range of facilities pools, treatment rooms, sauna and much more. The Director of Wellness role will involve membership, Reception, Facilities and Spa responsibilities.

• Oversee daily operations across Reception, Therapies, Membership, Gym, Pool, Food and Beverage, Promotions, and Changing Rooms.
• Drive membership performance and monitor monthly results to maximise revenue.
• Maintain and develop therapy offerings aligned with the brand's premium standards.
• Handle guest complaints efficiently and oversee all service procedures to maintain outstanding guest satisfaction.
• Assist in the procurement of operating supplies and equipment and contract third‑party vendors for essential services.
• Monitor daily operational reports and make informed decisions to optimize performance.
• Ensure full compliance with all operating controls, policies, procedures, and service standards.
• Deliver staff training focused on upselling memberships and ancillary services.
• Safeguard operational quality, health and safety, and regulatory compliance across all areas.
• Plan and enhance wellness, fitness, and lifestyle programmes, including retreats and special initiatives.
• Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation.

• Minimum 3 years in a leadership role within luxury wellness, spa, or leisure environments.
• Strong background in health, fitness, and wellness operations.
• Demonstrated ability to lead, motivate and develop team members.
• Excellent communication and interpersonal skills with an engaging, motivational style.
• Fluent in English with strong administrative and organisational ability.
• High personal standards, attention to detail, and professional presentation.

For further information or a confidential discussion, contact or call.