Head Of Business Change Management

Overview

Remote based. A leading public service transformation organisation is seeking a strategic and visionary Head of Business Change Management to lead a major transformation programme for a key public sector client. This is a high-profile leadership role with responsibility for shaping and delivering enterprise-wide change across a complex, multi-phase in sourcing and service transformation initiative. The programme is underpinned by a newly implemented ERP platform and an integrated service solution, including multi-channel customer contact, correspondence services, data and analytics, and automation and AI capabilities to support continuous improvement.

This is a unique opportunity to lead transformational change and shape the future of public service delivery through strategic leadership and innovation.

• Define and lead the overarching business change vision, aligned to organisational and programme objectives
• Shape, prioritise, and govern a portfolio of change initiatives across all phases of the programme lifecycle
• Chair change governance forums and provide strategic advice to programme and executive boards
• Act as a trusted advisor to senior stakeholders, securing sponsorship and addressing resistance to change
• Hold executive accountability for benefits realisation and value delivery
• Build and embed capability across Business Change, Super User, and Change Champion networks
• Lead organisational readiness planning and address structural, cultural, and behavioural barriers to adoption
• Sponsor innovation in change delivery, including the use of behavioural science and digital adoption tools
• Lead post-implementation reviews and ensure insights are fed into continuous improvement activities
• Act as executive sponsor for change capability development within the client organisation

• Proven experience setting strategic direction for large-scale, enterprise-wide change programmes
• Strong, visible leadership with the ability to shift mindsets and embed sustainable cultural change
• Expertise in shaping and approving Change Impact and Change Load assessments
• Experience developing business readiness strategies and executive-level dashboards
• Strong governance and assurance capability across complex, multi-stream programmes
• Ability to influence effectively at board level and across diverse operational teams
• Outcome-focused approach with a demonstrable track record of successful adoption and benefits delivery
• High levels of political and organisational awareness, with excellent stakeholder engagement skills
• Experience working with technology delivery partners and consultancies

• Experience leading change management for phased service transitions or in sourcing programmes
• Awareness of political, regulatory, and public accountability considerations in public service delivery
• Understanding of digital accessibility, inclusion, and ethical considerations in service transformation