TFM Relationship & Performance Manager

Overview

As a key partner to both the Client and the supply chain, you will:

• Build trusted, collaborative relationships with TFM providers and Client stakeholders.
• Lead the mobilisation of new contracts - ensuring systems, processes, and teams are aligned to contractual and operational requirements.
• Manage and monitor supplier performance, ensuring compliance with SLAs, KPIs, statutory obligations, and Client security protocols.
• Provide expert performance insight, assurance, and governance, including leading supplier performance forums.
• Support the development of the Client s new property management function, contributing to a transformational operating model.
• Oversee the delivery of integrated property services including helpdesk/CAFM, asset management, technology solutions, budget management, and overall supplier assurance.
• Recruit, lead, and develop a high-performing performance and supply chain team.
• Oversee the operational TFM supply chain for a designated national portfolio.
• Mobilise new services, systems, and teams, ensuring a smooth transition into the Client s new property function.
• Analyse performance data and trends to drive continuous improvement and contract compliance.
• Lead supplier governance meetings and produce clear, actionable reporting.
• Foster a "one team" approach across internal teams and wider service partners.
• Support contract variations and development opportunities.
• Ensure full adherence to Client security policies and organisational governance standards.

• Degree-level education or equivalent experience.
• Proven expertise in FM supply chain and performance management.
• Strong background in property/FM (Estates, QS, CS), with 5+ years in a similar role.
• Experience mobilising new FM contracts.
• Skilled in CAFM systems, performance reporting, data analysis, and commercial interpretation.
• Excellent communication, stakeholder management, and presentation skills.
• Ability to work independently, manage multiple priorities, and lead teams effectively.
• Proficient in MS Office applications.
• A performance-driven mindset with a collaborative approach.
• Desirable:
  Membership of IWFM, CIPS, or another recognised FM professional body.