Block Manager Team Leader

As the Block Management Team Leader, you will be leading the team as well as actively pursuing leads to increase our portfolio. You will also be responsible for a small portfolio of properties directly.

The Block Management Team Leader will be responsible for ensuring that all our Blocks meet the legal requirements.

You will receive all the support you need to grow and develop.

• Manage a team of 4 Block Managers
• Be involved in new business tenders and presentations
• Ensure adherence to lease agreements by all parties, managing lease extensions and variations.
• Oversee the calculation, collection, and allocation of service charges, ensuring transparency and efficiency.
• Coordinate routine and emergency repairs, manage contractors, and ensure high standards of property upkeep.
• Conduct regular inspections and risk assessments to ensure properties meet all health and safety regulations.
• Prepare and manage annual budgets, provide financial reporting, and oversee reserve funds for long-term maintenance.
• Serve as the primary contact for leaseholders, addressing their queries, concerns, and disputes.
• Organise and lead annual general meetings, presenting financial and operational updates to leaseholders.
• Stay current with property-related laws and ensure compliance.
• Handle and mediate disputes, with a focus on resolution.
• Oversee projects, including managing Section 20 consultations and ensuring projects are completed within budget and on schedule.
• Provide excellent customer service and effective communication, ensuring leaseholders receive timely, clear, and helpful information.

Requirements

• MTPI/ATPI qualified or committed to acquire the qualification
• 2 years’ experience in a Residential Block Management Team Leader position
• A desire and drive to succeed
• High levels of emotional intelligence, with the ability to defuse conflict situations, finding a practical way to move forward
• Ability to work under pressure to clear deadlines
• Full driving licence
• IT literacy

• Working hours Monday to Friday 9am to 5.30pm based in Finchley Central
• An opportunity to learn and gain formal qualifications if required
• Private medical insurance
• 28 days of holiday including bank holidays
• Your birthday off
• Additional days of holiday for long service

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