Facilities Manager

Facilities Manager

Final date to receive applications: 27 January 2026

Department: Facilities

Employment Type: Permanent - Full Time

Location: Head Office, London

Facilities Manager

Contract Type: Permanent, On-site

Weekly

Hours:

37.5

At ELEMIS, our people are at the heart of everything we do. As a globally recognised British skincare brand, our success is built on passion, innovation, and excellence. We are committed to creating safe, inspiring, and high-performing environments where our teams can thrive and our customers enjoy exceptional experiences.

We are seeking an experienced Facilities Manager to lead the operational effectiveness, maintenance, and service experience across our Baker Street Head Office, Monmouth Street location, three standalone retail and spa sites, and an office & fulfilment centre in Bristol. This role ensures that our workplaces are well-maintained, efficient, and reflective of the exceptional standards associated with the ELEMIS brand.

Purpose of the Role

The Facilities Manager will lead the day-to-day and strategic management of facilities operations across multiple ELEMIS sites. This includes overseeing building systems, maintenance programmes, contractors, service providers, and ensuring environments that support employee productivity and customer experience.

The role will also support organisational compliance by coordinating with internal and external specialists on health & safety requirements.

Facilities Management

• Oversee day-to-day facilities operations 7 sites.
• Manage planned preventative maintenance (PPM) and reactive maintenance, ensuring environments remain safe, functional, and well-presented.
• Manage reception duties when required.
• Oversee all HVAC systems (Heating, Ventilation, and Air Conditioning), ensuring they are maintained, serviced, and compliant — delivering safe, comfortable, and high-quality air circulation across offices, spa environments, and retail locations.
• Manage key building systems including electrical infrastructure, plumbing, fire alarms, security systems, water systems, and access control.
• Oversee contractor performance, ensuring insurance, certifications, and safety documentation are up to date.
• Lead office and retail refurbishments, space planning, moves, and small works projects.
• Manage cleaning, waste management, utilities, and building services contracts.
• Maintain accurate facilities documentation, including maintenance logs, certifications, and service records.
• Manage facilities budgets, procurement, and cost control, ensuring value for money and effective forecasting.
• Ensure all sites uphold ELEMIS brand standards and deliver a premium experience for employees, guests, and customers.

Health, Safety & Compliance

• Coordinate with internal Health & Safety leads and external specialists to ensure statutory compliance is upheld.
• Support health & safety processes by facilitating site inspections, maintenance of safety equipment, and documentation management.
• Ensure contractors adhere to ELEMIS policies and safe working practices.
• Support emergency procedures (e.g., fire drills, evacuation coordination) in collaboration with designated H&S leads.

Retail Estate Support

• Oversee facilities requirements for all standalone retail locations.
• Ensure stores are maintained to high standards and that facilities issues are resolved promptly.
• Maintain strong working relationships with Retail Operations to support store performance.

Skills, Experience & Qualifications

• Proven multi-site Facilities Management experience.
• Proven experience managing corporate or retail estates, with a strong understanding of property lease obligations and tenant responsibilities.
• Solid background in Building Maintenance, Health & Safety compliance, and Facilities Management
• Strong understanding of building systems, maintenance programmes, and statutory compliance requirements.
• Experience managing HVAC systems, electrical and mechanical infrastructure, and service providers.
• Strong organisational and stakeholder management skills.
• Ability to work independently and manage competing priorities.

Desirable

• Experience in retail, hospitality, spa, or wellness environments.
• Experience with sustainability, energy management, or environmental building practices.
• Budget management and procurement experience.

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

* Some benefit eligibility is based on length of service or contract type