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Helpdesk Manager: Lead Team, SLA Excellence

Job in City Of London, Central London, Greater London, England, UK
Listing for: Invictus Group
Full Time position
Listed on 2026-01-23
Job specializations:
  • Management
    Employee Relations
Job Description & How to Apply Below
Location: City Of London

A leading service management firm in London is seeking a skilled team manager to oversee daily operations and ensure SLA targets are met. This role involves mentoring team members, facilitating their career development, and implementing improvements in operational processes to enhance employee engagement and retention. Ideal candidates will have experience in team management and a strong focus on continuous improvement.

A commitment to health and safety practices is also essential.
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