Operations & Planning Lead

Key Result Areas

• Monitor and maintain the attendance planner.
• Collate and process timesheets and expenses weekly.
• Maintain people records such as training, new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator).
• Communicate effectively and build/maintain relationships at all levels with internal and external customers.
• Answer calls and emails in a professional and timely manner.
• Attend and participate in any relevant training courses.
• Attend regular role specific meetings in order to share best practice.
• Supervising Contract Support as and when required.
• Attend and actively participate in customer Work Planning Meeting and support technical Staff Members with planning and scheduling works.
• Assist with compiling monthly Contract Review Pack and attend monthly meeting.
• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
• Prepare and issue predefined reports, which form part of the contract and customer's requirements both operational and financial.
• Accurately capture data on completed PPM and Reactive Tasks into the CAFM system.
• Drive PPM and Reactive performance through direct engagement with engineering team and task planning and tracking tools.
• Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable, contract renewal dates etc.
• Manage CAFM system as key user on site including PPM records, reactive and reporting.
• Develop, implement and manage operational systems to drive PPM and Reactive Task performance to meet the required SLA's and KPI's set out by the contract.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
• Ensure integrity of financial transactions for contract maintain WIP, OPO's and Debt to within agreed contractual and company defined parameters.
• Attend and actively participate in weekly finance meeting with contract Manager/Subcontractors.
• Actively complete My Supplier sub-contractor reviews.
• Create/raise Extra Works jobs.
• Maintain Webquote system including raising quotes and housekeeping.
• Create accurate Extra Work, Projects & Maintenance POs in a timely manner.
• Regularly review and process supplier invoices.
• Raise sales invoices (complete billing) in line with company deadlines at the correct margin.
• Assist with month end financial reporting and ensure deadlines are met.
• Influence P&L results