Speak Up Manager

• Permanent/Regular or Fixed Term Contract/Temporary:
  Permanent (UK and ROW) / Regular (US)
• L&G Business Unit:
  Legal & General Group Functions
• L&G sub Business Unit: GROUP HEAD OFFICE BAU
• Primary
  
  Location:
  
  Cardiff, Four Central Square
• Job Family:
  Programme/Project Management

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

We’re looking for a Speak Up Manager to join our Group Non‑Financial Risk team and help strengthen our speak up culture across the organisation. In this role, you’ll play a key part in maintaining a robust speak up framework, managing investigations, and ensuring concerns are handled fairly, consistently and in line with regulatory expectations. This is an opportunity to apply your investigative and judgement skills in a role that truly supports our people, customers and values.

What you’ll be doing:

• Maintaining and updating Speak Up policies and procedures to ensure alignment with legal and regulatory requirements
• Managing and coordinating speak up investigations and misconduct reporting processes across the Group
• Supporting the promotion of speak up arrangements to ensure colleagues understand reporting and escalation routes
• Collating speak up analytics and preparing insightful reporting for committees, boards and senior stakeholders
• Supporting the operation and governance of the Speak Up Committee, including secretariat activities
• Ensuring the accuracy, integrity and confidentiality of speak up records within the case management system
• Embedding consumer duty considerations into speak up policies to support good customer outcomes
• Working closely with internal stakeholders to provide oversight, advice and continuous improvement to speak up processes

Who we’re looking for:

• Strong knowledge of whistleblowing frameworks across the UK and other jurisdictions
• Experience conducting detailed employee conduct investigations and producing high‑quality reports
• Experience supporting or reporting to senior committees and managing governance requirements
• Strong written and verbal communication skills, with the confidence to present to senior audiences
• High attention to detail with the ability to manage sensitive information appropriately
• Ability to exercise sound judgement and deliver practical, balanced solutions
• Strong relationship‑building skills with the ability to work effectively across teams
• Knowledge of financial services sectors such as insurance, investment management or retirement products

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance
  -related bonus plan and valuable share schemes
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our work spaces were redesigned. Our offices are great spaces to connect…