Banking Operations Manager

The Manager – Operations reports to the Chief Operating Officer (COO) and oversees 3 Operations Officers and a Data Coordinator.

• Manage all aspects of cash handling and custodial duties including safe, cheques, cards, and drafts.
• Supervise processing to ensure compliance with regulations and manage quality service indicators.
• Support Treasury transactions and ensure reconciliation of various accounts.
• Coordinate large cash withdrawals and oversee account management.
• Validate transaction accuracy and ensure timely payment processing.
• Lead testing for system upgrades and drive operational improvement projects.
• Maintain compliance and identify issues in regulatory environments.

• Collaborate with internal stakeholders and manage relationships with vendors and correspondent banks.
• Update business impact analysis and continuity plans.

• Oversee outsourced processes, including reviews and compliance with FCA and PRA requirements.
• Lead, motivate, and improve team efficiency, while identifying and mitigating operational risks.

• Minimum 6 years in banking operations with strong regulatory knowledge.
• Proficient in banking systems, AML requirements, Finacle system, and advanced Microsoft Office skills.
• Leadership, analytical, and customer service skills with a proactive attitude.