Chief Customer Experience & Transformation Leader
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-01-22
Listing for:
GTS (READING) LTD
Full Time
position Listed on 2026-01-22
Job specializations:
-
Management
Program / Project Manager, Operations Manager, General Management, Change Management
Job Description & How to Apply Below
A leading transport operator is seeking an exceptional Head of Customer Experience (General Manager) to lead the delivery of its Customer Experience strategy across the Elizabeth line. This senior role involves shaping customer experience daily, leading a large team, and driving transformation in engagement and service excellence. Candidates should possess strong leadership skills, a degree, and experience in customer-centric strategy.
The position includes travel benefits and a pension scheme.
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